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NYC Office of Actuary NYC Department for the Aging
Health Insurance Assistance

Health Insurance Information Counseling and Assistance Program (HIICAP)

Do you have questions about:

  • Selecting a Medicare Part D Prescription Plan
  • Medicare Coverage under Part A and Part B?
  • Selecting a Medigap supplement policy?
  • Enrolling in a Medicare Advantage Plan?
  • How Medicare works with employee/retiree coverage?
  • Saving money with low-income assistance?
  • Meeting the costs of long-term care?

You can get answers to your questions from the The New York City Health Insurance Information Counseling and Assistance Program. HIICAP is New York's source for free, current and impartial information about health care coverage.

If you would like someone to assist you, please call 311 and ask for HIICAP. Appointments can also be made by calling the HIICAP office at 212-602-4180. For additional HIICAP site and community site locations please follow the links below.

Off-Site HIICAP locations (in PDF)
Medicare Information and Enrollment Centers (in PDF)

Complete Guide to Health Care Coverage

HIICAP annually updates its Complete Guide to Health Care Coverage to help older New Yorkers better understand their health care coverage options. The Guide covers a wide range of topics - from a description of Medicare’s Part A, Part B and Preventive Services to explanations of Medicare Advantage Plans, “Medigap” insurance, Medicare Savings Programs, Medicare Part D, Medicaid and other health coverage options.

Download the Complete Guide to Health Care Coverage for Older New Yorkers 2016 or request a copy from HIICAP at (212) 602-4180.

Documents below are in PDF format. Click here to download the latest Adobe Reader.

A Complete Guide to Health Care Coverage for Older New Yorkers (English)
A Complete Guide to Health Care Coverage for Older New Yorkers 2016 (Spanish)
A Complete Guide to Health Care Coverage for Older New Yorkers 2016 (Russian)
A Complete Guide to Health Care Coverage for Older New Yorkers 2016 (Chinese)

Medicare Rights and Protections

The Medicare System is complex and often difficult to navigate. In addition to HIICAP, there are national resources to help you learn more about the benefits to which seniors are entitled, their rights and protections.

Visit the Medicare Rights Center
Visit the Center for Medicare Advocacy

Beware of Medicare Fraud

Protect your Medicare number as you would your credit card information. Give it out only to people or organizations you trust.

If you find that someone is inappropriately using your personal Medicare information, contact the following:

  • 1-800-Medicare.
  • The Federal Trade Commission’s ID Theft Hotline to make a report at 1-877-438-4338 or if you are a TT user at 1-866-653-4261.

If you suspect Medicare fraud, call Medicare at 1-800-447-8477 (TTY: 1-877-486-2048) or your local police department immediately. If you feel in danger for any reason, call your local police department immediately.