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Toilet Replacement Program (TRP) FAQs


Who is eligible to participate in the Toilet Replacement Program?

The TRP will occur in two phases. Phase I will begin in early 2014 and allow customers working to meet the conservation requirements established by the Multifamily Conservation Program (MCP) to obtain vouchers to replace old toilets with high-efficiency models.

Applicants cannot have participated in the original DEP Toilet Rebate Program (1994-1997) or have existing water-saving toilets, and cannot be in arrears with their water/sewer account without a valid payment agreement in place. Applicants must have a functioning water meter and AMR box, as their consumption will be monitored.

There may be a Phase II of the TRP, which, if launched, will be open to different residential customers.

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How much help will the vouchers provide, and how many could I receive?

The vouchers cover $125 of the cost of each new high-efficiency toilet purchased. The number of units registered per DEP account determines the maximum number of vouchers you can receive.

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What types of toilets are permitted under the Toilet Replacement Program?

Toilet models that can be purchased using the vouchers must be WaterSense certified, with the exception of residential flushometer toilets with matched valve and bowl that aerated 1.28 gpf by appropriate national standards and that are Maximum Performance (“MaP”) tested with a score of at least 600 grams of waste. The approved toilet vendors can also help to identify toilets that meet the requirements of the Toilet Replacement Program.

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How do I apply for a TRP voucher?

Eligible customers can apply for the vouchers through the My DEP Account website. You can access your My DEP Account through the DEP homepage at www.nyc.gov/dep. If qualified, there, you will see a new menu option for the ‘Toilet Replacement Program’ (TRP), where you can follow instructions to complete the voucher application(s). DEP will review your application and within ten days of its receipt will send you an email to notify you whether it has been accepted. If it is accepted, this same email will include your registered voucher number.

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Where can I use the vouchers?

A link to approved vendors and a map of their locations can be found both within the TRP online portal and on the email where the voucher number is provided.

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How are vouchers processed?

The person who redeems the voucher must be the named Contact Person on the voucher application. He/she must bring a standard form of photo ID to use the voucher and pick up the new toilets. Acceptable IDs include any form of valid government- issued photo ID (i.e. driver’s license, passport, etc.) The vendor accepting the voucher will go online and log into the DEP website to record the use of the voucher.

To confirm the installation of the new toilet, building owners must drop off the old toilets at the same location where the new toilet(s) were purchased, complete the ‘Installation Confirmation Form’ provided as an attachment on the email that provided the voucher number, and mail it to DEP. DEP will track water use for the customer’s property after vouchers are redeemed in order to ensure that water usage declines.

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How should I dispose of the old toilets?

DEP has arranged for the approved toilet vendors to provide on-site locations to collect the replaced toilets. Roll-off dumpsters will be available at each vendor location for TRP participants or Contractors to drop off the replaced toilets during the vendor’s regular business hours. The replaced toilets collected from these sites will be transported to a permitted construction & demolition (C&D) debris facility. DEP is in the process of developing a program to recycle the discarded toilets.

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What is the importance of WaterSense certification and MaP test scores?

WaterSense is a voluntary industry-government program that certifies toilet water efficiency at no more than 1.28 gpf, as well as a minimum level of toilet flush performance. Maximum Performance (MaP) testing identifies how well toilet models perform bulk waste removal using a realistic test media, and grades each toilet model based on this performance. MaP test scores for an array of toilet models can also be found via the MaP testing website. Visit the following link to search for MaP test scores by manufacturer, rating criteria and fixture features, and to verify that the toilet is WaterSense-certified:

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I heard those high-efficiency toilets don’t flush well, why should I buy one?

One of the features of WaterSense certification is that it requires minimum flushing performance for toilets receiving the WaterSense certification. The flush performance is based on the “MaP Testing Protocol,” and WaterSense requires a minimum score of 350 grams (while DEP requires a minimum score of 600 for toilets purchased under the TRP). Many models exceed these flush performance requirements in the MaP Testing protocol. If you’re looking for a toilet model with the highest flush performance, look up the MaP score on any toilet you’re considering buying.

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Reservoir Levels

Current: 98.6%

Normal: 98.6%