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Toilet Replacement Program (TRP) FAQs


Who is eligible to participate in the Toilet Replacement Program?

Phase I of the Toilet Replacement Program began July 2014 and allows customers working to meet the conservation requirements established by the Multifamily Conservation Program (MCP) to obtain vouchers to replace old toilets with high-efficiency models. The requirements for the program are as follows:

  • You are a multi-family property owner who converted to the Multi-Family Conservation Rate effective July 1, 2012;
  • Your water meter is connected to an Automated Meter Reading (AMR) device;
  • Your building has four or more units;
  • Your water and sewer account is in good standing;
  • Your building did not receive a rebate during the 1994-1997 Toilet Rebate Program; and
  • You have not installed 1.6 gpf (gallons per flush) low-flow or 1.28 gpf high-efficiency fixtures in your building

There may be a Phase II of the TRP, which, if launched, will be open to different residential customers.

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Can I still get a voucher if I do not have a Multi-Family Conservation Rate?

No. If you are not currently in the Multi-Family Conservation Program, you are not eligible for a voucher under the Toilet Replacement Program.

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How much help will the vouchers provide, and how many could I receive?

The vouchers cover $125 of the cost of each new high-efficiency toilet purchased. The number of units registered per DEP account determines the maximum number of toilets you may purchase with each voucher.

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What types of toilets are permitted under the Toilet Replacement Program?

Vouchers can be redeemed for new WaterSense®-labeled high-efficiency 1.28 gpf toilets with a Maximum Performance (“MaP”) score of at least 600 grams. The approved Toilet Replacement Program Authorized Vendors can also help to identify toilets that meet the requirements of the Toilet Replacement Program.

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How do I apply for a TRP voucher?

Eligible customers can apply for the vouchers through the My DEP Account website. You can access your My DEP Account through the DEP homepage at nyc.gov/dep. If qualified, there, you will see a new menu option for the ‘Toilet Replacement Program’ (TRP), where you can follow instructions to complete the voucher application(s). DEP will review your application and within ten days of its receipt will send you an email to notify you whether it has been accepted. If it is accepted, this same email will include your registered voucher number.

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If I have several properties and water and sewer accounts, do I need to apply for each one separately?

Yes, a separate application is needed for each account.

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How long do I have to redeem my voucher?

The Toilet Replacement Program ends June 30, 2016 or when supplies run out, whichever occurs first. There are a limited number of vouchers available. Vouchers are valid from 90 days after issuance and will be automatically deactivated if not used during this time.

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Where can I use the vouchers?

A link to approved vendors and a map of their locations can be found both within the TRP online portal and on the email where the voucher number is provided.

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How are vouchers processed?

The person who redeems the voucher must be the named Contact Person on the voucher application. He/she must bring a standard form of photo ID to use the voucher and pick up the new toilets. Acceptable IDs include any form of valid government- issued photo ID (i.e. driver’s license, passport, etc.) The Authorized Vendor accepting the voucher will go online and log into the DEP website to deactivate the voucher.

To confirm the installation of the new toilet, building owners must drop off the old toilets at the same location where the new toilet(s) were purchased, complete the ‘Installation Confirmation Form’ provided as an attachment on the voucher deactivation email and mail it to DEP. DEP will track water use for the customer’s property after vouchers are redeemed in order to ensure that water usage declines.

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How should I dispose of the old toilets?

Roll-off dumpsters are available at each Toilet Replacement Program Authorized Vendor location to drop off the replaced toilets during the vendor’s regular business hours. DEP is in the process of developing a program to recycle the discarded toilets.

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What is the importance of WaterSense certification and MaP test scores?

WaterSense is a voluntary industry-government program that certifies toilet water efficiency at no more than 1.28 gpf, as well as a minimum level of toilet flush performance. Maximum Performance (MaP) testing identifies how well toilet models perform bulk waste removal using a realistic test media, and grades each toilet model based on this performance. MaP test scores for an array of toilet models can also be found via the MaP testing website. Visit the following link to search for MaP test scores by manufacturer, rating criteria and fixture features, and to verify that the toilet is WaterSense-certified:

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I heard those high-efficiency toilets don’t flush well, why should I buy one?

One of the features of WaterSense certification is that it requires minimum flushing performance for toilets receiving the WaterSense certification. The flush performance is based on the “MaP Testing Protocol,” and WaterSense requires a minimum score of 350 grams (while DEP requires a minimum score of 600 for toilets purchased under the TRP). Many models exceed these flush performance requirements in the MaP Testing protocol. If you’re looking for a toilet model with the highest flush performance, look up the MaP score on any toilet you’re considering buying.

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