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Water Debt Assistance Program

What is DEP’s Water Debt Assistance Program?

Launched on February 8, 2010 by Mayor Michael R. Bloomberg and Environmental Protection Commissioner Cas Holloway, the Water Debt Assistance Program is a new initiative that will temporarily relieve qualified homeowners who are at risk of mortgage foreclosure of past-due water and sewer debt. Property owners who own and reside in a One Family home who have received a Service Termination Warning letter or a 15-Day Service Termination Notice and are currently under threat of foreclosure or mortgage delinquency may apply for the Program. If accepted into the program, the owner must enter into a binding agreement with DEP stating that the debt is valid and will be paid upon the sale or refinancing of the property. In addition the owner must agree to pay all current and future charges on time or the agreement will be voided and the property will be placed back on the Service Termination list.

Who is eligible?

Properties must have more than $500 in overdue water bills for at least six months and are currently on the Service Termination list and have received a notice they have been placed on the list.

Eligibility criteria are as follows:

  • The property is a one family home
  • The property is owner-occupied
  • The owner has received the Service Termination Warning Notice or a 15-Day Service Termination Notice
  • The owner must acknowledge the existing debt as valid, and all future bills must be paid in full or the property will be placed back on the Service Termination list
  • The owner must enter a binding agreement that the debt will be paid in full on or before the property is sold, transferred, or refinanced
  • The owner must be deemed as qualified through a means-test, which will evaluate the owner's full financial picture to determine ability to pay the debt

How do I enroll?

To determine eligibility, property owners must obtain a Water Debt Assistance Customer Participation Form. To access this form please download the pdf attached below. Once completed, bring the application to a borough office so that DEP staff can evaluate the application. In addition to the application, owners must bring the following documents to the borough office:

  • Government issued photo identification
  • Proof of mortgage delinquency
  • Proof of residency (a recent utility bill with name and service address listed)

All of the documents will be reviewed in order to complete the evaluation process to determine qualification for the Water Debt Assistance Program. Once a property owner is accepted into the program, an agreement will be set up between the owner and DEP that outlines the terms.Please note that access to your water meter may be required to ensure accurate billing.

*One family only

DEP Borough Office Hours and Locations

Borough Office hours are Monday through Friday from 9am to 5pm.

Bronx – 1932 Arthur Avenue – 6th Floor
Brooklyn – 250 Livingston Street – 8th Floor
Manhattan – 1250 Broadway – 8th Floor
Queens – 96-05 Horace Harding Exp. – 1st Floor
Staten Island – 60 Bay Street – 6th Floor


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