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Pay Your Water and Sewer Bill
Pay Your Water and Sewer Bill
  • Pay online (credit card, debit card, and EFT)
    Cards accepted for payment are
    MasterCard, American Express and Discover
  • Pay by phone
  • Pay by mail
  • Pay in person - walk-in locations
  • NYCServ ePayment Center (NYCServ convenience fee of 2.49% applies)

To pay your water and sewer bill you will need your water and sewer bill account number, which may be found in the upper left-hand corner of your water bill (view an image of a bill ).

Pay Your Bill Online and Get a 2% Discount

As part of DEP’s ongoing upgrade of its customer service, DEP now offers a variety of enhancements and options for account holders through the DEP website.

  • Learn more about the upgraded services, register your account, and find out how you can get a 2% discount on your water and sewer bill. Click here.
  • Already registered? DEP has changed the way customers access their online payment account. All online payment users will now use the My DEP Account button, which can be found on our home page at www.nyc.gov/dep. The My DEP Account button provides customers with access to both online bill pay and automated meter reading (AMR), if AMR has been installed on their property.  Current online payment users will be asked to create a new access code when they sign in for the first time. This access code is an added level of security that will further protect our customers’ personal information.

Log in to My DEP Account

Pay by Phone (866) 622-8292
 Pay by Phone is an automated payment service for customers to pay their bills over the phone at no cost to the customer through Electronic Funds Transfer (EFT). Payments can be made using a checking or savings account. We now accept Debit and most Credit Cards in addition to EFT. EFT will remain a "no cost or fee" transaction for customers, Credit and Debit cards will require a processing fee be added. Pay by Phone: (866) 622-8292

'Pague-Por-Teléfono': (866) 622-8292

'Pague-Por-Teléfono' es un servicio que se ofrece a los clientes de DEP que tengan cuenta bancaria de cheques o de ahorro. Este servicio es gratuito y está disponible 24 horas al día, 7 días a la semana.

Llame al 1-866-622-8292 y siga las instrucciones que se indican. Antes de llamar, recuerde tener a la mano su número de cuenta de DEP, el número de identificación bancaria (ubicado en la parte inferior del cheque) y su número de cuenta de cheques o de ahorro.

Pay by Mail
 Use the return envelope sent along with your bill. Checks or money orders should be made payable to NYC WATER BOARD. Simply enclose your bill stub and check or money order, put a stamp on the envelope and mail to:

NYC Water Board
P.O. Box 410
Church Street Station
New York, NY 10008-0410

Walk-In Locations

Pay in person with check, money order, or credit card.

Borough Offices:

Pay in person with check, money order, or credit card.

Office Hours

  • Monday through Friday from 9am – 5pm.

Bronx – 1932 Arthur Avenue – 6th Floor
Brooklyn – 250 Livingston Street – 8th Floor
Manhattan – 1250 Broadway – 8th Floor
Queens – 96-05 Horace Harding Exp. 1st Floor
Staten Island - 60 Bay Street – 6th Floor

Apple Bank walk-in bill payment locations:

Pay in person with cash or check.

706 West 181 Street (at Broadway), New York, NY 10033
626 Pelham Parkway South, Bronx, NY 10462
1321 Kings Highway, Brooklyn, NY 11229
43-73 Kissena Blvd, Flushing, NY 11355
2655 Richmond Avenue, Staten Island, NY 10314

NYCServ ePayment Center
 All payments processed through NYCServ ePayment Center will be charged an associated convenience fee. Please check the NYCServ website for details.
Pay at NYCServ ePayment Center

How to Get Started

Customer Assistance

AMR Resources
 
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