New and Improved Payment Options
DEP partnered with Citibank (“Citi”) to provide new and improved payment options to pay your water and sewer bills. In addition to mailing in your payments, you can make a payment online, by phone, or by portable device from your checking or savings account. Please note that if you wish to pay your bill using a credit or debit card, you will be charged a convenience fee of 2.25%. DEP currently accepts MasterCard, Discover, and American Express. Visa is not accepted.
Use DEP’s new QuickPay feature to pay a bill without logging in.
Through My DEP Account, create a new payment profile and enter your bank account/credit card information to enroll. You can also use these features:
- Easy one-time payments save your payment information on our secure payment site
- Automatic Bill Payments set up recurring payments for your DEP bills
- Consolidated Payments initiate a single transaction to pay multiple DEP bills
Please note: if you established a direct debit or recurring payment prior to December 2013, your payment will NOT be processed and your enrollment will NOT continue. Please log in to your profile and set up a new recurring payment.
Call toll free 866-622-8292, 24 hours a day, 7 days a week to make a payment.
Visit nyc.gov/dep on your iPhone, Android, or tablet to use the mobile-friendly website to make payments anytime.
Enclose your bill stub and check or money order in the return envelope provided with your bill and mail them to:
NYC Water Board
PO Box 11863
Newark, NJ 07101-8163
To ensure your payment is correctly processed, please make your payment payable to NYC Water Board and write your DEP account number on your check or money order.
From this post office hub in Newark, all payments will be routed to our new processing center in Staten Island.
DEP Borough Offices
Pay by check or money order at DEP’s borough offices. Visit nyc.gov/dep or call 311 for locations.
Department of Finance Business Centers
Pay by cash, check or money order at Department of Finance Business Centers. Visit nyc.gov/finance or call 311 for locations.
Western Union Agent Locations
Pay with cash at over 1,100 Western Union agent locations in New York City. Visit westernunion.com or call 800-325-6000 to find the location nearest you. Western Union accepts cash only and fees apply. Please fill out the blue section of the Western Union send form.
Apple Bank Payment Locations
Apple Bank branches will no longer accept water and sewer payments.