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Account Information

Beware of Scams

DEP customers are reminded to safeguard their personal information, including Social Security numbers and banking information. More information can be found here

DEP is responsible for reading water meters, charging and collecting fees related to water and sewer usage from property owners in New York City and surrounding communities, monitoring and controlling who connects to the water and sewer systems, ensuring the safety of the system.




How to Get Started Video Tutorials
DEP video tutorials offer step-by-step instructions on everything you need to know—from registering with My DEP Account to viewing your water use and paying your bill online.
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How You Are Billed

How You Are Billed
Information on how you are billed, late charges, exemptions, and policies.
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Water Rates

Water Rates
The New York City Water Board is responsible for setting water and sewer rates, and must ensure that they are able to fund the entirety of the water and sewer system’s operating and capital needs.
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Meter Reading

Meter Reading
All water meters approved for use by DEP read much like a car odometer. Learn how to read your meter properly.
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Request a “title” / “final” meter reading


AMR

Automated Meter Reading
Automated Meter Reading (AMR) devices are being installed in homes throughout New York City, eliminating estimated bills for virtually all of those customers. DEP’s Automated Meter Reading (AMR) technology offers new ways to track and understand your water use online.
Learn about AMR
Track your water use online




Buying or Selling Your Property?
There are several important things to keep in mind.
Learn more

New Payment Options