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 Customer Service | ||
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Contact Customer Service for water and wastewater (sewer) billing and account information or to access a host of customer services including service inspections, repairs, and detailed information on incentives and payment options. | |
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 Contact Customer Service Borough offices (weekdays from 9am to 5pm): Bronx – 1932 Arthur Avenue – 6th Floor BCS Call Centers Will Be Closing on October 29 at 1pm, Please Visit NYC 311 to Report Flooding Complaints (718) 595-7000 Monday through Friday, 9am to 6pm Saturday, 9am to 2pm |
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Understanding and paying your water and sewer bill All properties within New York City that receive Water and Sewer service from the NYC Water Board via the Department of Environmental Protection are billed for those services in the form of Water and Sewer bills. Most properties are billed based upon consumption at the premises, which is measured by a water meter at the head of the water service pipe where it enters the building. Each property connected to the ‘system’ should have at least one Account, (but there may be several), which details the method of billing and is usually mailed to the property owner quarterly.  How You Are BilledImage of a billMeter ReadingsCustomer Account InformationFrequently Asked Questions |
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Dispute Resolution DEP now offers an easier way for water and sewer customers to file and resolve billing disputes. Simply fill out a Customer Dispute Form online, print, and send the completed form to DEP’s Customer Complaint division. The new, standardized form will enhance the dispute resolution process, and ensure that all billing matters are resolved quickly and efficiently. For more information, contact DEP’s Customer Call Center at (718) 595-7000 Monday through Friday, 9AM to 6PM, Saturday, 9AM to 2PM. Download DEP’s Customer Dispute Form (Completion Instructions Included) (PDF)Dispute resolution overview (PDF)Refund and Transfer of Credit Application (PDF) |
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Ways to Save Water Water is a precious resource. It's important to use water wisely, particularly during extended dry weather. See these water-saving tips and other conservation measures to save money on your water bill while conserving the supply. Learn more |
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Property Management and Trade Professionals DEP administers customer programs, such as the Multi-Family Conservation and Reimbursable Metering Programs to assist property and building managers. Engineers, plumbers, and other professionals can find lists of approved water meters and other equipment. Learn more |
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