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Customer Assistance

Beware of Multi-State Utility Payment Scam

DEP customers have been contacted by imposters attempting to steal personal information on behalf of a phony Federal program to pay their utility bill. Learn more

Customer assistance to  property owners in New York City and surrounding communities.



Contact Customer Service

Contact Customer Service
DEP offers assistance through its walk-in borough offices (weekdays from 9am to 5pm) and through its Customer Service Call Center.
Contact DEP Customer Service


FAQ

Frequently Asked Questions
Get answers to your questions regarding billing, account information, meters, and payment methods.
Frequently Asked Questions


Customer Forms

Customer Forms
Customer Forms available for download in PDF format.
Learn more




Assistance Programs
DEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures.
Learn more

How to Get Started