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Customer Assistance

Beware of Scams

DEP customers are reminded to safeguard their personal information, including Social Security numbers and banking information. More information can be found here

Customer assistance to  property owners in New York City and surrounding communities.





How to Get Started Video Tutorials
DEP video tutorials offer step-by-step instructions on everything you need to know—from registering with My DEP Account to viewing your water use and paying your bill online.
Learn more


Contact Customer Service

Contact Customer Service
DEP offers assistance through its walk-in borough offices (weekdays from 9am to 5pm) and through its Customer Service Call Center.
Contact DEP Customer Service


FAQ

Frequently Asked Questions
Get answers to your questions regarding billing, account information, meters, and payment methods.
Frequently Asked Questions


Customer Forms

Customer Forms
Customer Forms available for download in PDF format.
Learn more




Customer Assistance Programs
DEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures.
Learn more


Customers Impacted by Hurricane Sandy

Customers Impacted by Hurricane Sandy
On June 17, 2013 DEP resumed water and sewer billing for 9,000 customers impacted by Hurricane Sandy. Interest charges were waived and leak forgiveness was applied to eligible customers during the period following the storm.
View the letter sent to affected customers

New Payment Options