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Customer Service

Contact Customer Service for water and wastewater (sewer) billing and account information or to access a host of customer services including service inspections, repairs, and detailed information on incentives and payment options.

Contact Customer Service

Borough offices (weekdays from 9am to 5pm):

Bronx – 1932 Arthur Avenue – 6th Floor
Brooklyn – 250 Livingston Street – 8th Floor
Manhattan – 1250 Broadway – 8th Floor
Queens – 96-05 Horace Harding Exp. 1st Floor
Staten Island - 60 Bay Street – 6th Floor

Customer Service Email
CustomerService@dep.nyc.gov

Customer Service Call Center
(718) 595-7000
Monday through Friday, 9am to 6pm
Saturday, 9am to 2pm

Understanding and paying your water and sewer bill

All properties within New York City that receive Water and Sewer service from the NYC Water Board via the Department of Environmental Protection are billed for those services in the form of Water and Sewer bills. Most properties are billed based upon consumption at the premises, which is measured by a water meter at the head of the water service pipe where it enters the building. Each property connected to the ‘system’ should have at least one Account, (but there may be several), which details the method of billing and is usually mailed to the property owner quarterly.


Frequently Asked Questions


Customer Dispute Form

DEP now offers an easy way for customers to submit and resolve billing disputes. Simply click the link below, fill out a Customer Dispute Form and then print and mail the completed form to the address listed on the form.


Dispute Resolution Process Overview (PDF)
Customer Dispute Form (PDF)


Ways to Save Water

Water is a precious resource. It's important to use water wisely, particularly during extended dry weather. See these water-saving tips and other conservation measures to save money on your water bill while conserving the supply.


Learn more

New Payment Options