Customer Forms

Customer Registration Form

When a property is sold in New York City, the new owner must alert DEP to the transfer of ownership by completing a Customer Registration Form. This form provides DEP with the appropriate mailinginformation for future water and sewer bills.

New property owners must fill out this application and mail it to DEP at the address provided on the form. The form can be completed directly in the Adobe Acrobat Reader or by hand.

• Customer Registration Form 

Refund and Transfer of Credit Application

Customers who have a credit balance on one of their water and sewer accounts may request that the credit be transferred to another property, account, or be refunded to them in the form of a check. Please be advised that all requests must be accompanied by proof of payment through cancelled checks and receipts.

To transfer or refund credit, please complete the Refund and Transfer of Credit Application and mail it to the address listed on the form.

• Refund and Transfer of Credit Application

Partial Water and Sewer Exemption

Certain qualifying organizationsare entitled to partial exemptions for their water and sewer charges. As eligibility is dependent on several factors, interested parties should review the Required Documentation Checklist and mail a completed Exemptions Application to the address provided on the form.

• General Instructions Information for Water and Sewer Exemption
• Required Documentation Checklist
• Exemptions Application

Election of Metered Billing Form for Multi-Family Properties with Four or More Residential Units

Owners of multi-family dwellings with four or more units billed on a fiscal (annual flat-rate) basis can elect to switch to metered billing if they determine it to be financially advantageous. Please be advised that DEP cannot advise customers in this matter.

All conversions to metered billing are final and cannot be reversed once completed.  To switch to metered billing, owners must complete and mail an Election of Metered Billing Form to the address listed on the form.

• Election of Metered Billing Form