Customer Forms

Customer Registration Form

When a property is sold in New York City, the new owner must alert DEP to the transfer of ownership by completing a Customer Registration Form. This form provides DEP with the appropriate mailing information for future water and sewer bills.

New property owners must fill out this application and mail it to DEP at the address provided on the form. The form can be completed directly in the Adobe Acrobat Reader or by hand.

• Customer Registration Form

Refund and Transfer of Credit Application

Customers who have a credit balance on one of their water and sewer accounts may request that the credit be transferred to another property, account, or be refunded to them in the form of a check. Please be advised that all requests must be accompanied by proof of payment through cancelled checks and receipts.

To transfer or refund credit, please complete the Refund and Transfer of Credit Application and mail it to the address listed on the form.

• Refund and Transfer of Credit Application

Dispute Resolution

DEP now offers an easy way for water and sewer customers to file and resolve billing disputes. Simply fill out a Customer Dispute Form online, print, and then send the completed form to DEP’s Customer Complaint division. The new, standardized form will enhance the dispute resolution process, and ensure that all billing matters are resolved quickly and efficiently. For more information, contact DEP’s Customer Call Center at (718) 595-7000 Monday through Friday, 9AM to 6PM, Saturday, 9AM to 2PM.

• Download a Customer Dispute Form

Partial Water and Sewer Exemptions and Allowances

Certain qualifying organizations are entitled to partial exemptions for their water and sewer charges. As eligibility is dependent on several factors, interested parties should review the Required Documentation Checklist and mail a completed Exemptions Application to the address provided on the form.

• General Instructions Information for Water and Sewer Exemption
• Required Documentation Checklist
• Exemptions Application
• Wastewater Allowance (Cooling Towers)
• Wastewater Allowance (Excluding Cooling Towers)

Election of Metered Billing Form for Multi-Family Properties with Four or More Residential Units

Owners of multi-family dwellings with four or more units billed on a fiscal (annual flat-rate) basis can elect to switch to metered billing if they determine it to be financially advantageous. Please be advised that DEP cannot advise customers in this matter.

All conversions to metered billing are final and cannot be reversed once completed. To switch to metered billing, owners must complete and mail an Election of Metered Billing Form to the address listed on the form.

• Election of Metered Billing Form

The Reimbursable Metering Program

Private meter installation with reimbursement is designed to provide owners of residential properties the opportunity to have their water meters installed by a Licensed Master Plumber of their own choosing. It also provides all property owners, both residential and commercial, with the ability to use their own licensed plumber to replace existing "entire premise" ("EP") meters that are no longer functioning properly.

This alternative is provided because the New York City Water Board and the Department of Environmental Protection (DEP) recognize that metering can be a mechanically difficult task in some cases, that it may need to be coordinated with other work in the building and/or that you may prefer to have your own plumber perform this work prior to the City contracting to have meters installed or replaced in your building or home. If you choose to have your own plumber meter your building, you will be reimbursed in the form of a credit on future water and sewer bills.

To learn all about private installation and replacement installation with reimbursement, including the Reimbursement Schedule and maximum reimbursement amounts, read the:

• Reimbursable Metering Program booklet