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Customer Assistance Programs

DEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures.

Customer Outreach

Customer Outreach Meetings

Lien Sale Outreach Calendar

Home Water Assistance Program
DEP has partnered with the NYC Human Resources Administration (HRA) to select qualified one- to four- family homeowners who received the Home Energy Assistance Program Regular Heating Benefit for the 2013-2014 heating season. Each qualified homeowner received a one-time, non-refundable credit of $115.89.
Click here to learn more


Water Debt Assistance Program
Water Debt Assistance Program is a new initiative that will temporarily relieve qualified homeowners who are at risk of mortgage foreclosure of past-due water and sewer debt.
Multi Family Homeowners

Assistance for Senior Citizen Water and Sewer Customers
DEP wants to be sure that senior citizens are aware of all the protections and assistance available in connection with paying water and sewer charges.
Download the brochure (PDF)

Leak Forgiveness Program
Leak Forgiveness Program FAQs

New Payment Options