Contact Us

For non-emergency inquiries, fill out the
E-mail the Commissioner form. The Commissioner's office will route your message to the proper party.

Call DEP 24 hours a day, 7 days a week, at:

• Outside of New York City, please call
  (212) NEW YORK (639-9675)
• TTY Services are available by calling
  (212) 504-4115

DEP operates a 24-hour toll-free hotline that the public may call to report water quality conditions in the watershed areas:

Call (888) H2O-SHED (426-7433)
(a toll-free call)

For Billing Inquiries

To pay your water and sewer bill

Visit the Water and Sewer Bill Page

For water and sewer billing inquiries contact:

(718) 595 - 7000

For the dispute resolution process and for providing special assistance to all water and sewer account holders facing lien sale:

Email: ombuds@dep.nyc.gov
Call: 718-595-OMBU

Further Inquiries

Write to DEP at:

Department of Environmental Protection
Customer Service Center
59-17 Junction Boulevard, 13th Floor
Flushing, NY 11373

To make a Freedom of Information Law (FOIL) request, please fill out the following form:

Application for Records (PDF),

and mail the request to:

FOIL Records Access Officer
Department of Environmental Protection
59-17 Junction Boulevard, 19th Floor
Flushing, NY 11373
(Please be as specific as possible in describing the records in which you are interested. The cost for duplication of records requested under FOIL is 25¢ per page.)