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Contact Us

General Information
Call DEP 24 hours a day, 7 days a week:
Click here for 311 information 
  • In any borough of New York City, dial 311.
  • Outside of New York City, please call (212) NEW YORK (639-9675).
  • TTY Services are available by calling (212) 504-4115.
  • Visit 311 Online.
Write to DEP: Department of Environmental Protection
Customer Service Center
59-17 Junction Boulevard, 13th Floor
Flushing, NY 11373
Email the Commissioner Send an email to the Commissioner
For former employees who want to remain involved in DEP’s activities: DEP Alumni Association
Email: alumni@dep.nyc.gov 
Subscribe to email updates on a range of environmental-related topics from DEP. Sign up for Email UpdatesSign up for email Updates
Customer Services
For water and sewer billing inquiries and dispute resolution process: Visit the Customer Service Page
(718) 595-7000
Assistance for all property owners facing the lien sale with unpaid water and sewer charges: Email: ombuds@dep.nyc.gov
Call: (718) 595-OMBU
Email to customer service Email Customer Service
Other Services
To report water quality conditions in the watershed areas, 24 hours a day: Call (888) H2O-SHED (426-7433)
(a toll-free call)
To make a Freedom of Information Law (FOIL) request:

Online:
Application for Records under FOIL

Mail/Fax:
Application for Records Under FOIL