| General Information |
|---|
Call DEP 24 hours a day, 7 days a week:
 | - In any borough of New York City, dial 311.
- Outside of New York City, please call (212) NEW YORK (639-9675).
- TTY Services are available by calling (212) 504-4115.
- Visit 311 Online.
|
| Write to DEP: | Department of Environmental Protection
Customer Service Center
59-17 Junction Boulevard, 13th Floor
Flushing, NY 11373 |
| Email the Commissioner | Send an email to the Commissioner |
| For former employees who want to remain involved in DEP’s activities: | DEP Alumni Association
Email: alumni@dep.nyc.gov |
| Subscribe to email updates on a range of environmental-related topics from DEP. |  Sign up for email Updates |
| Customer Services |
|---|
| For water and sewer billing inquiries and dispute resolution process: | Visit the Customer Service Page
(718) 595-7000 |
| Assistance for all property owners facing the lien sale with unpaid water and sewer charges: | Email: ombuds@dep.nyc.gov
Call: (718) 595-OMBU |
| Email to customer service | Email Customer Service |
| Other Services |
|---|
| To report water quality conditions in the watershed areas, 24 hours a day: | Call (888) H2O-SHED (426-7433)
(a toll-free call) |
| To make a Freedom of Information Law (FOIL) request: | Online:
Application for Records under FOIL Mail/Fax:
Application for Records Under FOIL |
