2012 Progress Report

DEP has released the 2012 Progress Report on Strategy 2011–2014, which found that major advancements have been made toward making DEP the safest, most efficient, cost-effective, and transparent water utility in the nation.

• 2012 Progress Report
• 2011 Progress Report

This strategic plan, and the 100 distinct initiatives it contains, explains how DEP will achieve its goal to become the safest, most effective, cost-efficient, and transparent water utility in the nation over the next four years and beyond.

This plan lays out the distinct strategies and initiatives needed to carry out DEP’s vital mission...

— Mayor Michael R. Bloomberg

DEP’s core mission is to supply and distribute more than one billion gallons of high-quality water to nine million New Yorkers every day, and to treat the 1.3 billion gallons of wastewater we generate daily so that it has the smallest possible impact on water quality in New York Harbor. Beyond these core utility functions, we are also responsible for improving air quality, reducing noise pollution, and protecting New Yorkers from hazardous substances — like asbestos and chemicals found at dry cleaners, auto body repair shops, hospitals, and factories.

Performing each of these functions well requires clear goals and the means to achieve them...

— Commissioner Cas Holloway (DEP Commissioner 2010-2011)

To achieve DEP’s mission, we must successfully execute our four strategic functions:

1. Provide effective and responsive customer service.
2. Operate a safe and high-performing water utility for the lowest possible cost.
3. Make cost-effective capital investments.
4. Achieve a sustainable quality of life for all New Yorkers.

Download the DEP Strategic Plan