Bull riveter in operation, January 24, 1913.

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Citywide Accountability Program

DEP is a very diverse agency whose primary mission is to deliver water to and treat the effluent of more than 8 million City and upstate residents. DEP is also responsible for enforcement of the air, noise and hazardous materials laws and rules; billing and collection of water and sewer use charges; review of environmental impact statements; and administration of the Environmental Control Board. The Citywide Accountability Program (CAP) is a effort to track the City's performance in important areas. Below are five citywide indicators for DEP.

Indicator		April	Fiscal Year-to-date Average
Catch Basins	Average resolution time to clean clogged catch basin	3.8 days	6.3 days
Sewer Backups	Percentage of sewer backup complaints resolved within 24 hours	96.0%	98.6%
Sewer Backups	Average response time	8.4 hours	6.3 hours
Hydrant Repairs	Backlog percentage of hydrants broken and inoperative (should be less than 1%)	0.37%	0.46%
Water Leaks	Percentage of leak complaints requiring excavation resolved within 30 days	89.9%	90.7%
Water Leaks	Average response time	13.8 days	12.1days
Sewer Repairs	Total sewer repair backlog	4,728	4,507

Historical Data

Fiscal Year 2007 (PDF)

Fiscal Year 2006 (PDF)

Fiscal Year 2005 (PDF)

Fiscal Year 2004 (PDF)

Fiscal Year 2003 (PDF)

Fiscal Year 2002 (PDF)

Fiscal Year 2001 (PDF)

Current: 91.0%
Normal: 70.1%