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DEP Offices


Office of the Agency Chief Contracting Officer

The Office of the Agency Chief Contracting Officer (ACCO) is responsible for the procurement activities of the agency including: competitive sealed bids, requests for proposals; small purchases and purchases through the Department of Citywide Administrative Services; contract payments; and State Prevailing Wage Laws. The Agency lets approximately 250 contracts a year totaling approximately $1 billion.

The ACCO's office interacts with personnel in each of the Agency's bureaus. In addition, staff provides information and guidance to the prospective contractors and current contractors regarding the bidding on small purchases, open market orders, etc. The Bid Room, which is open to the public, is where contractors purchase the plans and specifications for the competitive sealed bid contracts. It is also where all competitively sealed bid contracts are publicly opened.

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Bureau of Customer Services

The Bureau of Customer Services (BCS) is responsible for all functions related to water and sewer billing for residents of NYC and certain upstate communities. Additionally, the Bureau contracts for the installation of water meters in unsurcharged unmetered buildings and the replacement of old meters and is installing an automatic meter reading system citywide. It inspects the work quality of water meters installed by private plumbers and enforces the city’s water use rules. BCS also manages consumer-oriented water conservation programs.

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Bureau of Engineering Design and Construction

The primary responsibility of the Bureau of Engineering Design and Construction is the planning, design and construction of major water quality related capital projects. These projects focus on two important issues for the City — the continued delivery of high quality drinking water to the City and the continued improvement of water quality within the New York Harbor and estuaries. These two important environmental goals create three important mandates for the Bureau of Environmental Engineering. These are the completion of City Tunnel No. 3, the upgrade of the Newtown Creek Water Pollution Control Plant, and the abatement of combined sewer overflows into the water bodies surrounding the City.

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Bureau of Environmental Compliance

The Bureau of Environmental Compliance’s mission is the enforcement of environmental laws and regulations, which affect the health and safety of the public and environment. Specifically , the bureau enforces the City’s Asbestos regulations as well as the Air and Noise Codes.

The Bureau is comprised of the Division of Air & Noise Policy, Permitting and Enforcement and the Asbestos Control Program. These divisions respond to; air and noise code complaints; inspect and track asbestos removal projects; and foster the goals of environmental protection.

Responsibilities also include certifying asbestos handlers, inspecting and issuing operating certificates to stationary combustion and industrial process sources, and implementing the requirements of the Clean Air Act.

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Bureau of Environmental Planning and Analysis

The Bureau of Environmental Planning and Analysis is responsible for conducting environmental reviews for DEP in accordance with all applicable City Environmental Quality Review (CEQR) and State Environmental Quality Review (SEQR) regulations. In addition, this office provides technical assistance to other City agencies especially in the areas of air and noise quality and hazardous materials. The Office also provides technical assistance for the preservation of natural resources (wetlands remediation and development of natural landscaping plans) and conducts long range planning (population/employment, consumption and demand/flow) for the agency. The Bureau also conducts strategic planning to help ensure appropriate forecasting, trend analysis, regulatory review, scientific modeling, and research. In particular, the Bureau oversees the development of a watershed/sewershed protection plan for Jamaica Bay, is continuing the work of the climate change task force, and helps DEP plan for the new growth stimulated by rezoning throughout the City.

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Bureau of Police and Security

The Bureau of Police and Security (BPS) is responsible for protecting the New York City water supply and the associated critical infrastructure from terrorism, pollution and crime. In addition, the Bureau is also responsible for establishing on-site procedures intended to minimize the potential impact on human health and the environment in the event of a hazardous material incident. To accomplish our mission, the Bureau is divided into four divisions: the Police Department which patrols the upstate water supply; the Security Division which employees private security guards for protecting in city facilities; the Security Systems Engineering Division which designs and implements security systems for the water supply system; and the Division of Emergency Response and Technical Assessment (DERTA) which responds to hazardous material emergencies with in the city by evaluating the characteristics of the materials involved and making technical decisions concerning containment, abatement and disposal.

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Bureau of Wastewater Treatment

The Bureau of Wastewater Treatment maintains the chemical and physical integrity of NY Harbor and other local water bodies and sustains the continued use and viability of the NY water environment through: the removal of organic and toxic pollutants from the City’s wastewater; control of discharges from Combined Sewer Overflows and dry weather bypassing; optimum operation of treatment plant collections system; integration of watershed management concepts into facilities’ planning and design; and enforcement of a city-wide industrial pre-treatment and pollution prevention program.

To achieve these water quality goals, the Bureau, with an administrative, technical and field staff of approximately 1,850 employees, operates: 14 water pollution control plants treating an average of 1.3 billion gallons of wastewater a day; 96 pumping stations; 4 CSO retention facilities; 8 dewatering facilities; 490 sewer regulators; and 150 miles of intercepting sewers. The Bureau also manages the Harbor Survey Program for the routine sampling and analysis of the waters in NY Harbor.

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Bureau of Water and Sewer Operations

The primary responsibilities of the Bureau of Water and Sewer Operations are: the operation, maintenance and protection of the City's drinking water and wastewater collection (sewer) systems; the protection of adjacent waterways; and the development and protection of the Department's Capital Water and Sewer Design Program. The Bureau also approves and inspects water and sewer connections performed by licensed plumbers and/or authorized contractors. In addition, the Bureau has overall responsibility for the approval and inspection of all public and private construction projects which could impact on the City's water or sewer systems.

For this reason, anyone wishing to build a private sewer, to construct any type of structure on a City sidewalk, to discharge water from a below ground swimming pool into the sewer system, or to connect a service line with the City's water or sewer system for any reason must receive the approval of this bureau. We are also responsible for maintaining and updating all water and sewer information records for the City of New York.

Through the maintenance and repair of the City's water and sewer systems, our field forces ensure: (1) that residences and businesses will have an adequate supply of potable water, (2) that there will be sufficient water for fire protection, and (3) that we will have a properly functioning wastewater collection system. Thus, the services we provide extend far beyond the routine day-to-day operation of the water and sewer systems, and include responding to many different problems and emergency situations. These include: water main breaks; leaks from water and sewer mains; broken or inoperable fire hydrants; open hydrants; sewer backups; catch basin (street drainage); failures resulting in street flooding; and complaints of poor water pressure, discolored water, or water with taste or odor problems.

The Bureau is also responsible for the operation of the Staten Island Bluebelt. This is an ecologically sound, cost effective natural alternative to storm sewers, which occupies approximately 15 square miles of land in the South Richmond area of Staten Island. This project preserves streams, ponds and other wetland ("bluebelt") areas, allowing them to perform their natural function of conveying, storing and filtering storm water. These areas also provide important community open spaces and a diverse wildlife habitat.

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Bureau of Water Supply

The Bureau of Water Supply manages, operates and protects New York City's upstate water supply system to ensure the delivery of a sufficient quantity of high quality drinking water. The Bureau is also responsible for the overall management and implementation of the provisions of the City's $1.5 billion Watershed Protection Program resulting from the Watershed Memorandum of Agreement (MOA) and for ensuring the City's compliance with the provisions of the Filtration Avoidance Determination. The Bureau conducts extensive monitoring of water quality, both within the City's distribution system and throughout the upstate watersheds. In addition, the Bureau has responsibility for system planning, engineering, management and acquisition of lands, enforcement of watershed regulations, and security.

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Faces of DEP