Multiple-Choice, Essay and Oral Tests
The City begins the process of validating an answer key or a rating guide and scoring each examination. As part of this process, State Civil Service Law provides a limited period of time in which each candidate is eligible to protest proposed answers to multiple-choice test questions or the rating guide for essay and oral tests. Any challenges received during the protest period are resolved by a panel (see TVB below) and the final answer key or the final rating guide is approved for test rating. Once all test parts are rated, the list is created in rank order by passing score and is eventually established as the eligible list, which is used to hire employees for vacancies. The creation of the eligible list usually occurs six to nine months after the test date.
Upon publication or establishment of a list, the City notifies all candidates of their official score and list number. Candidates who believe they were scored incorrectly may appeal their scores at this time.
Test Validation Board (TVB)
Generally, the applicant protest period for non-computerized exams begins in the fifth week after the test is given. Candidates then have thirty (30) days to submit written protests to the proposed key answers. Candidates must explain why their answers are as good as or better than the posted key answers. The Test Validation Board (TVB) reviews each protest and if necessary, makes appropriate changes to the answer key. The TVB traditionally consists of one representative of the union, a subject expert and an exam expert. Upon completion of the TVB review a final answer key is established, the exams are rated and the eligible list is published and/or established. There is a 30-day period after the exam results are released (upon the publishing or establishment of a list) during which candidates are permitted to appeal the calculation of their final score.
Please follow the links below for the protest procedures associated with computer-based or paper-and-pencil tests: