About Citywide L&D and the Citywide Training Center

Citywide L&D is the central source of training within New York City government for managerial, clerical, professional and technical employees. Through our Citywide Training Center, L&D offers agencies a full curriculum of courses, workshops and seminars to meet the training and development needs of City employees at all levels. L&D faculty and consultants are drawn from government, universities, and the private sector. These trainers bring a wealth of experience to their courses, helping address employees’ skill attainment and agency issues and situations. Many programs and courses are delivered at the Citywide Training Center facility, and the majority of L&D’s programs can be customized to meet agency-specific objectives. Additionally, L&D houses the Citywide IT Training Program which provides access to over 200 high-quality technical training courses and 60 certifications from industry leaders. As well, our Organizational and Executive Development programs help City managers and leaders fine-tune their current skills and enhance their knowledge through cohort programs, networking opportunities, and best practices discussions.

Course Formats

Open Enrollment Courses
CTC’s Open Enrollment courses include participants from multiple of agencies. Open Enrollment courses are perfect for agencies when they want to enroll one or several of their staff in a course rather than schedule their own course.

Agency-Specific Courses
The CTC can provide most classes in the catalog as an agency-specific class. If you are looking  for a course that is not in our catalog, please contact us. CTC professional staff and trainers are able and eager to develop and present new courses to meet workforce training professional development needs. Agencies that prefer to train a number of their employees on specific topics at once may request dedicated workshops scheduled at their convenience.
Agency-Specific courses usually are delivered at the Citywide Training Center in Manhattan and can also be offered at the agency site. See Fees and Payment for information about Agency-Specific course fees.


All CTC courses are led by highly qualified consultants from government, universities, and the private sector or CTC in-house trainers. Practitioners of the skills they teach, all CTC trainers bring a wealth of knowledge and experience in training City personnel that address City-specific issues and challenges. Instructors may not solicit sales or payments, for books, articles, documents or other materials in which they may have a proprietary interest, directly from any City of New York employee or agency client during any activities related to CTC program delivery.


Personal transcripts are available by contacting the Citywide Training Center

How to Apply for Training

To apply for classes, participants must complete a Citywide Training Center Application.  One application may be used for multiple course requests and for all types of courses.

Applications must be signed by the immediate supervisor and submitted to the designated Agency Training Liaison from your agency.  Employees may contact their Agency Personnel Officer for their Agency Training Liaison(s) name and contact information.

The Agency Training Liaison obtains authorization to proceed from the Agency Fiscal Officer and then forwards applications to the CTC.  Applications sent directly to the CTC from an individual employee and/or sent without the required authorizing signatures will NOT be processed.

The CTC will send confirmations for training to Agency Liaisons in advance of the course(s).  Agency Training Liaisons are responsible for notifying employees of the classes and dates of training that have been confirmed. Employees should not attend a class for which they have not received a confirmation. If they have not received a confirmation, they should contact their agency’s training liaison.

NYCAPS Registration

Mayoral and Non-Mayoral agencies that have access to the NYCAPS must register staff for training through the NYCAPS training module.

Agencies that do not have access to NYCAPS may complete the attached CTC application and submit via fax to:  212-313-3439.

Fees and Payment

The Department of Citywide Administrative Services charges agencies for most training classes in which their employees are enrolled. Your agency will receive invoices once a month if staff participated in training classes. Payment is a simple, convenient, and familiar process:
  • Mayoral Agencies must establish an Intra-City budget modification with DCAS. Checks are NOT accepted from mayoral agencies. We advise all agencies to anticipate training needs and expenses at the beginning of the fiscal year and set up budget modifications with DCAS at that time. Once invoices are generated and sent to agencies, and the agency has established the budget mod, L&D draws down upon the allocated funds.
  • Non-Mayoral Agencies must pay by check. Checks must be made payable to: DCAS/Citywide Training Center. Each agency Training Liaison and/or Agency Fiscal Officer is responsible for ensuring that payment is made to DCAS prior to training.

All training invoice letters with payment instructions are sent from CTC to agency training liaisons.

Cancellation Policy

Requests for cancellations or schedule changes must be received in writing at least 7 business days prior to the start of a confirmed class. Requests received without the required notice will result in a charge of the full course fee. Agencies may designate a qualified participant for substitution up to the commencement of the class without penalty. The CTC should be notified in advance of the substitution.

Directions to the Citywide Training Center

We are located at the:
Municipal Building
1 Centre Street, 24th Floor South Side
New York, NY 10007

If an agency has an appropriate training facility, upon request, the CTC can deliver programs at on-site agency locations.

Some computer training classes are held at 290 Madison Avenue (between 40th and 41st Streets) in Midtown Manhattan.


Closest Subway Lines:

  • 4/5/6 to Brooklyn Bridge-City Hall station
  • J/Z to Chambers Street-Centre Street station
  • R to City Hall Station
  • A/C to Chambers Street-Church Street station

Closest Bus Routes:

  • M22 and M15