IMPORTANT: DCA does not mediate:
- Complaints about home improvement contractors working for the NYC Rapid Repairs program
- Complaints between businesses
- Complaints about transactions or work that occurred outside New York City
- Complaints about problems more than three years after they occurred
- Complaints about online auctions
DCA created a Referral List to clarify which issues we handle and which issues we do not handle. Please review this referral list before you submit a complaint to DCA. Submitting your complaint to the correct agency at the outset will save you time.
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