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Department of Consumer Affairs
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Business Publications

 

10 Things Every Business Should Know
How well do you know NYC business laws? Check this handy fold-out card with basic information on business practices in
English and Español (Spanish)  
বাংলা (Bengali)  
中文 (Chinese)  
Kreyòl Ayisyen (Haitian Creole)  
한국어 (Korean)  
Русский (Russian) 

   

Administrative Hearing Guide
When the Department of Consumer Affairs has charged a business with a violation of the law, an administrative hearing will be scheduled where all the parties in the case will be heard. This guide has basic information on these hearings in New York City.
Read Administrative Hearings—A Guide 
   for Businesses
in
   English   
   Español (Spanish)   
   Kreyòl Ayisyen (Haitian Creole)
   한국어 (Korean)     

   

Bed Bug Information
Learn how to prevent bed bug infestations, and safely control them when they occur.
Visit the NYC Department of Health and Mental Hygiene for important information

   

Business Owner's Bill of Rights
NYC government is committed to providing New Yorkers with excellent customer service. DCA encourages business owners to view the Business Owner's Bill of Rights.
Learn your rights as a business owner 
Download the Bill of Rights in
    English    
    Español (Spanish)   
Share feedback using the City’s Customer Survey  

   

Electronics—Buying and Selling Electronics
This two-part business/consumer guide focuses on electronics retailing. It includes the rights and responsibilities of electronics dealers. Consumers receive advice on how to get the best possible deal when buying electronic equipment.
Learn more
Apply for an Electronics Store License
Visit Take-It-Back NYC (information about take-back program requirements)
   

Frequently Asked Questions Information Sheets
FAQs – Online Services
FAQs – Process Server Individual Exam
FAQs – Sidewalk Café Heaters
Read general FAQs
   
Home Improvement Contractors:
Learn Ways to Make Seniors’ Homes “Age-Friendly”
Created by DCA and the Department for the Aging, this flyer offers contractors tips on working with seniors, making homes senior-friendly, and helping seniors go “green.”
Learn more 
Aprenda más (Spanish) 
   
ID Theft Prevention Tips for Businesses
To help you comply with federal, state, and local laws requiring you to protect your customers’ personal information, DCA offers a legislative and best practices overview.
Download tips in:
    English 
    Español (Spanish) 
    中文 (Chinese) 
    Kreyòl Ayisyen (Haitian Creole) 
    한국어 (Korean) 
    Русский (Russian)
Learn more about DCA's public awareness campaign to prevent identity theft 
   

Lead-Safe Paint Removal Methods
Lead paint is harmful. City law makes sure storeowners and customers know safe and legal paint removal methods. Storeowners must post a notice where visible to customers.

 Get in-store signage (in PDF)
 Download the brochure in
   English 
   Español (Spanish)

   

NYC Public Safety Law (Fake Guns)
It is illegal to sell or offer to sell fake guns that look real. The palm card includes important information for retailers and consumers.
Download the palm card in
    English
    Español (Spanish)
    中文 (Chinese)   
    Kreyòl Ayisyen (Haitian Creole)  
    한국어 (Korean)   
    Русский (Russian)

 

Ready New York for Business
New York City Office of Emergency Management (OEM) offers practical and actionable advice to help businesses protect their employees and enhance their ability to recover from financial loss resulting from business interruption or damage to facilities and inventory.
Download this handy guide in 
    English  
    Español (Spanish) 
    中文 (Chinese) 
    Русский (Russian) 

   
Roll-down Security Gates: Visibility Standards
The Department of Buildings issued a Reminder with information about new standards for roll-down security gates.
Learn more
Read the law 
   

A Guide to Small Claims Court
The New York State Unified Court System has a comprehensive brochure that explains the process.
Learn more
   
Take-It-Back NYC: Business Guidelines for Retailers and Service Providers
Depending on your type of business, you may be required to offer or participate in a take-back program. The Department of Sanitation's Bureau of Waste Prevention, Reuse and Recycling offers information about Mandatory and Voluntary Take-Back Products, Disposal Bans, a Retailer Index, and Signage.
Learn more