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City
Law Protects and Defends Consumers
When a business delivers less than it promised or charges
you more than it advertised, the law is on your side.
New York City's Consumer Protection Laws are your first
line of defense.
Consumer
Protection Law (in brief) |
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Got
a Complaint? We’re Listening
Want to file a complaint? Need more info? Call 311,
the City's 24-hour citizen service helpline, to connect
to DCA or any government agency, and for information
on the best ways to deal with or prevent problems when
you do business.
311
Home Page
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Stop,
Cyber-Thief!
You’ve probably received them -- unsolicited e-mails
begging for money
or favors for someone in need. These and many other
Internet con games arrive in e-mail every day. To know
what to expect, and how to handle them, read DCA’s
INTERNET SCAM GUIDE. Then find out more from the FTC.
Internet
Scam Guide | FTC
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Identity
Theft
Every time you shop online or throw away material with
an account number, important personal information could
land in the wrong hands. The Federal Trade Commission
shows you how to avoid identity theft, and what to do
if it happens to you.
FTC's
ID Theft info
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Shopping
for Electronics
You can find big bargains at New York City's electronics
stores, but you can also get ripped off if you’re not
careful. Thinking of picking up some hardware on sale?
Find out if you’re really getting that special deal,
as advertised or pitched by a salesperson.
DCA
electronics guide |
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Cell
Phones: Battle of the Brands
Regulators are pushing cell phone companies to improve
service and make it easier for consumers to compare
carriers before making a purchase. Consumers Union advises
you on what you need to know, and the City provides
a cell phone reception report.
Consumers
Union | NYC
mobile phone report |
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"Pre-Approved"
Credit Cards
Chances are you've gotten your share of "pre-approved"
credit card offers in the mail, some with low introductory
rates and other perks. Many of these ads urge you to
accept "before the offer expires." Beware
- don’t be rushed into a deal before you can find out
every detail! Get advice from the Federal Trade Commission.
FTC
Credit Smarts
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