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Department of Consumer Affairs
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Frequently Asked Questions: Online Services

Account Registration and PIN
Submitting Applications  
Submitting Amendments (Requests)
Paying Fines
Submitting Adjournment Requests
Submitting Complaints
Using Search for a DCA Licensee
Payment or Technical Problems

[Download FAQs as PDF]


 

Account Registration and PIN

Why do I need to register an account to submit online requests?
The City of New York has expanded and enhanced the online services available to businesses and consumers. Businesses that register an account can:

  • Apply for new Department of Consumer Affairs (DCA) and Department of Health and Mental Hygiene (DOHMH) licenses and permits
  • Renew licenses and permits 
  • Follow the status of applications 
  • Review and update license or permit information
  • Pay violations
  • Schedule a DCA scale inspection 
  • Schedule a DOHMH mobile food vending unit inspection
  • Request a DCA adjournment
  • Cure a DCA violation
  • Apply for a Wheelchair Friendly decal (restaurants)

Consumers who register an account can:

  • File a complaint against a business with DCA
  • Upload documents to support the complaint
  • Follow the status of the complaint
  • Request a DCA adjournment

You can click “Auto-fill with” to populate online forms with information from registered accounts, saving time.

If you are a business, you can link your account to all of your DCA records. Note: You need a Personal Identification Number (PIN) to link information about your DCA or DOHMH records to your online account. You can have multiple user accounts link to your DCA records. If multiple user accounts are linked to multiple records, DCA encourages you to:

  • Double-check the record for which you are submitting an online request before you submit the request.
  • Make sure that all users know when you are submitting an online request associated with a particular record to avoid duplicate requests.

You do not need to register an account to Search for a DCA Licensee (formerly Instant License Check).

If I have an NYC Business Express account, do I still need to register an account to submit online requests?
Yes. Your NYC Business Express account is separate from the account needed to submit online requests via nyc.gov/mylicense. Once you register an account with the City of New York, you will be able to access online services for businesses and consumers.

What is a PIN?
A PIN is a Personal Identification Number that will allow you to link your DCA and/or DOHMH records with your registered account. Note: PINs are system-generated. You cannot change your PIN.

How do I get a PIN?
Use ONE of the following options to request a PIN:

  • Go to nyc.gov/mylicense and use the online form to request a PIN to access records online.
  • Call 311 (212-NEW-YORK outside NYC) and ask for “NYC Online Licensing Service - Assistance and PIN Request.” Assistance is available from 9 a.m. to 5 p.m. Monday through Friday. Note: The representative can also confirm your Record ID, if unknown. Be sure to ask for Record ID in addition to PIN.

How do I link my account to my DCA records?
Follow these four steps to link your account to your DCA records:

  1. Have your Record ID and PIN ready*.
  2. Go to nyc.gov/BusinessToolbox and click “Link My Account to My DCA Records” under Quick Links to register or to login (if you already registered an account).
  3. After you register/login, enter your Record ID and PIN to link your account to your DCA records**. Note: You need to submit only one Record ID and PIN to link all of your DCA license records.
  4. Select “Access My Account” in the blue Businesses - DCA box to submit your request.

*As of October 15, 2013, Record ID and PIN appear on your Renewal License Application (if you are an existing licensee) or on the Acknowledgment of Application printout (if you submitted your application in person at the DCA Licensing Center).

For existing licensees, the Record ID to access your license is your DCA license number followed by –DCA. Example:
          • 1234567-DCA

Also see the FAQ “How do I get a PIN?

**Click the Home tab; you will be directed to the home page. Select “Access My Account” from the blue Businesses - DCA box to submit a request related to your record (i.e., renew license, submit amendment, etc.). [See screenshot.] If you click the button View Record Details, you will be directed to the PIN record that you submitted.

Note: If you need to link your account to your DOHMH records, go to nyc.gov/mylicense. After you register/login, select “Link My Account to My DOHMH Records” in the blue Quick Links box.

What online services are available with a DCA PIN?
Businesses need a DCA PIN to:

  • Renew a license
  • Change address
  • Change name
  • Change officer information
  • Request license replacement
  • Follow the status of applications
  • Submit additional documents as part of your license application (if you submitted your application at the DCA Licensing Center)

After you have linked your account to your DCA records, select “Access My Account” in the blue Businesses - DCA box [see screenshot]. Under My Account:

  • In the Action column, you will see the link “Renew Application” approximately three (3) months before the license expiration date.
  • Click the link “Amendment” for available service requests. 
  • The Status column shows the status of your requests. 
  • In the Record Number column, click the hyperlinked number for your application to upload additional documents. Note: This option is available to you if you started the application process at the DCA Licensing Center.  

What online services are available without a DCA PIN?
Businesses do not need a DCA PIN to:

  • Apply for a new license online*
  • Pay a violation fine
  • Request a scale inspection
  • Submit an adjournment request

*If you start an application online but do not submit the application, a temporary record will appear in your account. To continue, login and select “Access My Account” in the blue Businesses - DCA box [see screenshot]. In the Action column, click “Resume Application” to complete and submit the application [see screenshot]. Important:

  • You have 70 days to complete and submit an application that you started online. After 70 days, the record will expire and will no longer appear in your account.
  • Every application that you start online will appear in your account. To avoid confusion, do not start multiple applications for a single request. If you are having technical difficulties, call 311 (212-NEW-YORK outside NYC) and ask for “NYC Online Licensing Service - Assistance and PIN Request.” Assistance is available from 9 a.m. to 5 p.m. Monday through Friday.

Consumers do not need a DCA PIN to:

  • Submit a complaint against a business
  • Submit an adjournment request

How do I apply for a new license online?

  1. Go to nyc.gov/BusinessToolbox for license requirements. Review requirements for the license and gather all materials.
  2. If you haven’t registered an account with the City of New York, you will need to register an account before you can proceed to the online application.
  3. After you submit the online application, you will see a green box with the message “Your transaction has been successfully submitted to the Department of Consumer Affairs (DCA).” Follow the instructions. DCA cannot process incomplete applications.
  4. Important: If you need to file another license application, return to the DCA Business Toolbox to read requirements and proceed to the online application.

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Submitting Applications

Can I submit multiple applications at once?
No. You can submit only one application at a time. Use the “Auto-fill with” feature so you won’t need to retype Contact Information. You will need to complete all requirements for each application that you submit.

If I want to follow the status of an application online, what information will be available?
When you select “Access My Account” in the blue Businesses - DCA box, you will be able to see several status types. Below are available status types.

  • Submitted
  • Addt’l Info Required
  • Pending Review
  • Application Voided
  • Application Withdrawn
  • Application Denied
  • Application Approved
  • Closed*

*After 70 days, a record will appear in “Closed” status.

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Submitting Amendments (Requests)

What is an Amendment?
An Amendment is a request. Amendments that are available online include:

  • Change of Address
  • Change of Name
  • Change of Officer
  • License Replacement
  • Tow Truck Company – Change of Unit
  • Surrender License
  • Withdraw License

See the FAQ “What online services are available with a DCA PIN?” for instructions to access Amendments.

If I submit an Amendment, will the update appear across all of my linked accounts/records?
It depends on the Amendment. A Change of Name request will update all records for that reference contact. Similarly, a Change of Address - Mailing request will update all records for that reference contact. 

A Change of Unit request is for a particular license.

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Paying Fines

Important Information about Opportunity to Cure/Curable Violations
Under a new law, a business has the opportunity to certify that it has cured (corrected) identified first-time, signage-related violations and settle the violations without penalty. In order to pay no penalty for curable violations, a business must plead guilty to the violation, correct the violation within 30 days of the inspection date, and submit a Cure Certification to DCA as proof that the business cured the violation.

Refer to your Offer of Settlement letter, which will include information about curable violations. You can cure a DCA violation online, in person, or by mail. Read Cure Law FAQs.

How do I pay a fine online?
Currently, the online service is available through 5 p.m. on the business day before your scheduled hearing. You must have received notification from DCA—for example, an Offer of Settlement letter (pleading letter)—in order to pay a fine online. Once you have received notification, follow these three steps to pay a DCA violation fine online:

  1. Go to nyc.gov/BusinessToolbox and click “Pay fines” under Quick Links.
  2. After you register/login, scroll to the blue Businesses - DCA box and select “Access My Account.” [See screenshot.]
  3. In the section Search by Record Information [see screenshot], enter your Record Number* and follow the instructions to pay a violation [see screenshot].

*Refer to the correspondence you received for Record Number:

  • Offer of Settlement: Enter Case number (bottom of letter) followed by Year (-2013) followed by –ADJC. Example: 123-2013-ADJC [see sample letter.]
  • Consent Order or Decision: Enter Case Number (or Record No.).
  • Payment Due: Enter Case Number. Example: PL012345678-ADJC [see sample notice.]

Tips:

  • For best results, leave “Agency” and “Record Type” fields blank, change the “Start Date” to 01-01-2011, and leave the “End Date” as is.
  • For all record types, under Action, click “Pay Fees Due” to make payment. Status will appear as:
    • “Ready for Payment” (Offer of Settlement)
    • “Consent Order” (Consent Order)
    • “Decision” (Decision)
  • If you are trying to pay a violation issued before October 15, 2013, enter the red preprinted number on your Notice of Hearing followed by –ADJ in the field “Record Number.” Example: LL012345678-ADJ.
  • If your search does not yield the record for payment, the record may not be available for online payment. Call 311 (212-NEW-YORK outside NYC) and ask for “NYC Online Licensing Service - Assistance and PIN Request.” Assistance is available from 9 a.m. to 5 p.m. Monday through Friday.

You must pay in person on the day of a scheduled hearing. Follow the “Pay in person” instructions on your Offer of Settlement.

Note: To pay a fine online:

  • You must pay with a credit card. Credit cards accepted include Visa, MasterCard, American Express, and Discover Card. Credit card payments are subject to a 2.49% convenience fee. You cannot pay by electronic check.
  • You cannot use a credit card to make an installment payment to DCA. You can use a credit card to pay a balance in full.
  • If you need to make payment to more than one record, you must submit payments separately. Each record is a separate credit card transaction.

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Submitting Adjournment Requests

What information is needed to submit an Adjournment Request?
To submit an Adjournment Request, you must enter the following information:
    • Notice of Hearing Number*
    • Current Hearing Date
    • Request Reason

*Important:

  • If you received a Notice of Hearing [see sample], enter 0 followed by the 7-digit Certificate No. Example: 01234567.
  • If you received a tobacco Notice of Hearing—with the letters “TP” [see sample] or “TPS” [see sample]—enter the 8-digit number printed in red. Example: 12345678.

There are three sections on the form:
1. Requestor
2. Parties to Notify
3. Attachment

When can I submit an Adjournment Request?
Requests to adjourn the hearing must be received at least three (3) business days before the scheduled hearing date. Your request must include an affidavit or documentary evidence that proves why you need an adjournment.

How long will it take for my adjournment request to be approved?
Requests that meet strict criteria—for example, a first adjournment request—may be automatically approved. If your request is automatically approved, a new hearing date is scheduled, and you will receive notification of the new date.

If your request does not meet the strict criteria for automatic approval, DCA staff will review the request and contact you with the Department’s response.

Note: If DCA has not approved your request, you must appear in person on the scheduled.

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Submitting Complaints

Can I submit multiple supporting documents for a complaint?
Yes. On the complaint form, click the Browse button in the Documents section to upload individual files [see screenshot]. When you have uploaded all files, click the Save button.

Can I submit a complaint anonymously if I register an account?
No.

If you do not want to register an account, go to nyc.gov/311. You can click “Make a Complaint” or use “311 Search” to find the correct complaint Service. Note: Without Contact Information, DCA will consider your complaint a tip.

If you want DCA to contact you or to mediate your complaint, you must provide Contact Information. If you register an account, you can populate Contact Information using the “Auto-fill with” feature, saving time.

How do I check the status of my complaint?
Login and select “Access My Account” in the blue Businesses - DCA box [see screenshot]. The Status column shows the status of your request. Click the hyperlinked number for your complaint to see details.

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Using Search for a DCA Licensee

There are several fields. What do I need to enter to target my search?
Limit your search criteria to License Type and License Number to get the best results. Get more Search Tips.

I don’t know License Number and want to search by Name. How should I enter information in Name fields?
To search by Name:

  • Enter First Name and/or Last Name for Individual License Types.
  • Enter Business Name and/or Doing Business As or Trade Name for Premises-based License Types.

Enter partial name information to get best results. For example, if you enter “ABC,” results will include “ABC Company,” “ABCDE Store,” and “Business ABC.”

Get Search Tips, which include breakdown of Individual and Premises-based License Types.

I keep getting a System Message when I try to do anything on the results page, then get redirected to the main page where I am prompted to login. Please help!
To avoid getting a System Message (error page), we advise that you:

  • Use the scroll bar beneath search results to see details about the licensee. Do not click License Number or Name links, which are inactive currently and lead to a System Message.
  • Do not click “Download results” link when your search yields more than 100+ results. Clicking “Download results” will lead to a System Message. Please narrow your search criteria.
  • If you get a System Message, use your browser’s back button to return to your search results. Do not click “” or Home, which will direct you to the main page, where you default to the Login box.
  • If you are directed to the main page, scroll to the blue Consumers box and click “Search for a DCA Licensee” to begin a new search. You do NOT need to register an account with the City of New York to use Search for a DCA Licensee.

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Payment or Technical Problems

I received an error message. What should I do?
Within the message click “more” for instructions to correct the error. If you continue to get an error message, call 311 (212-NEW-YORK outside NYC) and ask for “NYC Online Licensing Service - Assistance and PIN Request.” Technical and payment assistance is available from 9 a.m. to 5 p.m. Monday through Friday.

Can I access online applications or forms on my smartphone?
No. At this time online applications and forms are not compatible with smartphones.

My screen seems to be cut off on the right-hand side. What should I do?
Adjust your monitor’s resolution. We recommend 1024x768.

What file types can I upload?
You can upload PDF, JPG, GIF, PNG, XLS, XLSX, DOC, DOCX, VSD, and TXT files. The maximum allowable file size is 5 MB.

How do I go back? My back button on my browser is not working.
Do not use your browser’s back button to navigate the website. Please use the tabs located on your top screen to navigate between sections of an application.

 

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 Web page updated 07/03/2014.