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Department of Consumer Affairs
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Important Information about Opportunity to Cure/Curable Violations
Under a new law, a business has the opportunity to certify that it has cured (corrected) identified first-time, signage-related violations and settle the violations without penalty. In order to pay no penalty for curable violations, a business must plead guilty to the violation, correct the violation within 30 days of the inspection date, and submit a Cure Certification to DCA as proof that the business cured the violation.

Refer to your Offer of Settlement letter, which will include information about curable violations. You can cure a DCA violation online, in person, or by mail. Read FAQs.


You can pay DCA fines in the following ways:

PAY ONLINE
Currently, the online service is available through 5 p.m. on the business day before your scheduled hearing. You must have received notification from DCA—for example, an Offer of Settlement letter (pleading letter)—in order to pay a fine online. Once you have received notification, follow these three steps to pay a DCA violation fine online:

  1. Register an account with the City of New York or Login
  2. After you register/login, scroll to the blue Businesses - DCA box and select "Access My Account." [See screenshot.]
  3. In the section Search by Record Information [see screenshot], enter your Record Number* and follow the instructions to pay a violation [see screenshot].

*Refer to the correspondence you received for Record Number.

  • Offer of Settlement: Enter Case number (bottom of letter) followed by Year (-2013) followed by –ADJC. Example: 123-2013-ADJC [see sample letter.]
  • Consent Order or Decision: Enter Case Number (or Record No.).
  • Payment Due: Enter Case Number. Example: PL012345678-ADJC [see sample notice.]

Tips:

  • For best results, leave “Agency” and “Record Type” fields blank, change the “Start Date” to 01-01-2011, and leave the “End Date” as is.
  • For all record types, under Action, click “Pay Fees Due” to make payment. Status will appear as:
    • “Ready for Payment” (Offer of Settlement)
    • “Consent Order” (Consent Order)
    • “Decision” (Decision)
  • If you are trying to pay a violation issued before October 15, 2013,  enter the red preprinted number on your Notice of Hearing followed by –ADJ in the field “Record Number.” Example: LL012345678-ADJ.
  • If your search does not yield the record for payment, the record may not be available for online payment. Call 311 (212-NEW-YORK outside NYC) and ask for “NYC Online Licensing Service - Assistance and PIN Request.” Assistance is available from 9 a.m. to 5 p.m. Monday through Friday.

You must pay in person on the day of a scheduled hearing. Follow the “Pay in person” instructions on your Offer of Settlement.

Note: To pay a fine online:

  • You must pay with a credit card. Credit cards accepted include Visa, MasterCard, American Express, and Discover Card. Credit card payments are subject to a 2.49% convenience fee. You cannot pay by electronic check.
  • You cannot use a credit card to make an installment payment to DCA. You can use a credit card to pay a balance in full.
  • If you need to make payment to more than one record, you must submit payments separately. Each record is a separate credit card transaction.

Read FAQs – Online Services

PAY IN PERSON AT THE DCA COLLECTIONS DIVISION
You can pay violations at the DCA Collections Division, located at 42 Broadway, 9th floor, in downtown Manhattan between Exchange Place and Beaver Street. Collections is open Monday through Friday from 9:00 a.m. to 5:00 p.m. and Wednesday from 8:30 a.m. to 5:00 p.m.

  • You can pay by check or money order, payable to NYC Department of Consumer Affairs.
  • Credit cards accepted include Visa, MasterCard, American Express, and Discover Card. Credit card payments are subject to a 2.49% convenience fee. Note: You cannot use a credit card to make an installment payment to DCA. You can use a credit card to pay a balance in full.