If one of your customers contacts your business directly with a complaint, try to resolve it yourself first.
If a consumer files a complaint with DCA, we will follow the steps below.
After DCA reviews a complaint against your business, we will contact you by mail or phone to get your side of the story.
Note: All licensees must respond to DCA within 20 days. If you do not respond, DCA may issue a violation to your business.
You and the consumer were unable to reach a successful resolution. In some cases: