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Department of Consumer Affairs
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If one of your customers contacts your business directly with a complaint, try to resolve it yourself first.

If a consumer files a complaint with DCA, we will follow the steps below. 

After DCA reviews a complaint against your business, we will contact you by mail or phone to get your side of the story.

Note: All licensees must respond to DCA within 20 days. If you do not respond, DCA may issue a violation to your business. 

   
 A DCA mediator will work with you and the consumer to try to resolve the complaint quickly. 
                              
  DCA is able to reach a successful resolution between you and the consumer.    

You and the consumer were unable to reach a successful resolution. In some cases:

  • The complaint is heard by a judge at an administrative hearing at DCA’s Adjudication Tribunal.
    Download Administrative Hearings—A Guide for Businesses in English   Español 
    Kreyòl Ayisyen     한국어  

 OR

  • The consumer has the option to bring the matter to court.