New York City consumers turn to the Department of Consumer Affairs when they have been misled or unfairly taken advantage of by a business.

DCA secures an average of $3 million annually in restitution to consumers. More than half of this restitution comes from the work of DCA mediators. The remainder comes from legal activity.

DCA’s online resource services can help you get a fair resolution. Click below to:

• File a Complaint against a business – When a complaint falls within DCA's legal jurisdiction, the agency will mediate between the consumer and the business.
  
  
• Download consumer Complaint Forms – Report and explain your complaint in detail. You can file online, or download printable forms in English and Spanish.
  
  
• Get information about Mediating Your Complaint Case – DCA mediators can help resolve your complaint. If a dispute can’t be resolved, the case could go to an administrative hearing, where an administrative judge will decide the appropriate resolution.
  
  
• Learn about the City's Consumer Protection Law.
  
  
• Learn about all the City laws the DCA enforces.