Why can't I access the application? You can access the EFD application either from CityNet or remotely over the Internet. If you don't have access to CityNet, contact your agency's Management of Information Systems (MIS) Department. If you don't know who your agency's MIS contact is, the DoITT Help Desk at 212-692-4357 can give you the contact information.
If you are not sure whether you have access to CityNet, try to try to access the Web site http://cityshare.nycnet/. If the page loads, you have access to CityNet. In this case, make sure that you have the right address for the application. If you still can't access the application, contact the Help Desk at 212-692-4357.
For access to the EFD application from locations other than a CityNet computer, see the section entitled "Logging In."
Who can see the information being entered? Only you have access to your information while it is being entered.
All filings, both in draft and after submission, are encrypted before being stored in the system. Developers, system administrators, and database administrators do not have access to your filing.
After you submit your filing to the COIB on the "Electronically Sign & File" page, the information is protected so that only you and the COIB can read the information. Once submitted to COIB, the filings will be stored there in an encrypted format. If you are required to file an EO91 report with DOI, DOI will have access to your encrypted COIB/DOI report.
DoITT, though hosting the application, has no access to the filings at any time.
Why am I receiving the following message: "This filer is already logged in"?
If you try to log in and receive the message that "Your login ID is already logged on," you may already be logged in at another location using the same ID, or you may have left the application without logging out.
You can click "CONTINUE" to proceed with the new login and cancel the other session, or you may click "CANCEL" and the previous session will remain open.
To avoid this problem in the future, always click "LOGOUT" at the top of the page before closing the browser window or switching machines.
How have I exceeded the number of login attempts for the EFD Application?
After five consecutive unsuccessful attempts to log in using any given EIN, that EIN is locked for 15 minutes. After that, another five unsuccessful attempts will lead to a second 15 minute lock. If the same EIN is used for five attempts a third time, a permanent lock will be placed on the account that only the COIB can reset.
This is a security measure to block anyone who attempts to break into your filing by trying to guess the password an unlimited number of times.
If you do not recall trying to log into your filing unsuccessfully, contact the COIB at 212-442-1429 or email@example.com so the agency can determine whether someone else has tried to access your account.
How do I change an answer after I have submitted the filing? Once you have submitted the filing, you will need to contact the COIB at 212-442-1429 or at firstname.lastname@example.org in order to have an amendment packet generated for you. You will need to go to COIB with government issued photo ID in order to sign for and pick up your amendment packet. You will then need to log back into the filing application and make any necessary changes to your filing and submit. You must then return the signed receipt from your amended filing to the COIB. A filer is not in compliance until COIB receives his or her signed receipt.
What do I do if I don’t know an answer, or don’t have complete information for an answer? You will be allowed to submit a partially filled out answer and have it marked as complete if you explain why you cannot answer the question fully in the "Additional comments, if any" box. You may be required afterwards to file an amendment.
Why does my Web browser give me a security alert when I try to access the EFD site? Because of various network settings, many agencies do not recognize the electronic certificates maintained by DoITT, so your computer might not realize that it's a secure site you are accessing. In these cases, you may see a Security Warning like the one pictured below. If this happens, simply click "YES" to continue. This does not impact the security of the application.
Why can't I see the "PREVIOUS" and "NEXT" buttons on the online forms? Users with an 800 x 600 resolution on their monitors may in some cases have portions of the application appearing off-screen. For example: if any fields contain a lot of information or are very wide, the "PREVIOUS" and "NEXT" buttons may slide off to the right. You can scroll to the right to see the "PREVIOUS" and "NEXT" buttons, or simply navigate through the forms using the left navigation menu. Users are encouraged to use a higher screen resolution.
What if I am leaving City service? If you are leaving City service and this is your final report, the report will cover the prior calendar year through your last active day of City service. You must return your signed receipt to COIB within 60 days of your last active day of City service. Your agency can not receive a certification of compliance on your behalf until the receipt is received at COIB.