There are many ways to file a complaint. Please choose from the options below, what is most convenient for you. Remember to provide accurate contact information. Although helpful, you do not need to know the name or badge number of the officer who is the subject of your complaint.
The CCRB investigates: Excessive Force; Abuse of Authority; Discourtesy; and Offensive Language.
Call the CCRB’s Hotline: 1-800-341-2272
Monday through Friday, 8 am - 5 pm, you will speak directly to an investigator. After 5 pm and on weekends, you can leave your complaint on voicemail. Be sure to give contact information where you can be reached during regular business hours. An investigator will call you back promptly.
Call 311, anytime 24/7. Outside NYC: 1-212-NEW-YORK
Come to our office, 40 Rector Street, New York, NY 10006, anytime between 8 am and 5 pm. No appointment is necessary.
Write a letter to: CCRB, 40 Rector St., 2nd Floor, New York, NY 10006
Go to any police station house. File a complaint there or pick up a CCRB complaint form, fill it out at home and mail it to us. The form is pre-addressed and postage-paid.
After You File
You will be asked to come to our office so that an investigator can take a formal statement from you about what happened. The CCRB cannot begin to resolve your complaint without this statement. In cases of hardship, for example if you’re seriously injured or in jail, the investigator can travel to you.
Learn more about investigations
Note: The CCRB takes complaints regardless of a person’s immigration status and never asks complainants or witnesses about their immigration status. The CCRB has translation services available in all languages for people with limited English proficiency.
Complaints Not in CCRB’s Jurisdiction
When the CCRB receives a complaint that falls outside of its jurisdiction, it refers the complaint to the appropriate agency. For example, if your complaint is about police corruption or neglect of duty, the CCRB would send it to the Internal Affairs Bureau (IAB) or the Office of the Chief of Department (OCD) respectively; both are part of the police department.
Learn more about the difference between the CCRB and the IAB