Civilian Complaint Review Board
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About CCRB

Mission and Rules
The New York City Civilian Complaint Review Board (CCRB) is an independent agency. It is empowered to receive, investigate, mediate, hear, make findings, and recommend action on complaints against New York City police officers alleging the use of excessive or unnecessary force, abuse of authority, discourtesy, or the use of offensive language. The Board’s investigative staff, composed entirely of civilian employees, conducts investigations in an impartial fashion. The Board forwards its findings to the police commissioner.


In fulfillment of its mission, the Board has pledged:

  • To encourage members of the community to file complaints when they feel they have been victims of police misconduct
  • To encourage all parties involved in a complaint to come forward and present evidence
  • To investigate each allegation thoroughly and impartially
  • To make objective determinations on the merits of each case
  • To recommend disciplinary actions that are fair and appropriate, if, and when, the investigative findings show that misconduct occurred
  • To respect the rights of the civilians and officers
  • To engage in community outreach to educate the public about the agency and to respond to concerns relevant to the agency’s mandate
  • To report relevant issues and policy matters to the police commissioner
  • To offer civilians and officers the opportunity to mediate their complaints in order to promote understanding between officers and the communities they serve


Enabling Legislation
The NYC Civilian Complaint Review Board was established as an all-civilian agency in 1993. Chapter 18-A of the New York City Charter sets forth its jurisdiction, powers and duties.

Read the New York City Charter, Chapter 18-A (in PDF)

The rules of the board cover various aspects of agency operations, including:  how complaints can be made, what happens to them once they are received, how they can be resolved, the mediation process, investigations, how the board decides cases, and what happens after the board closes a case.

Read the Rules of the Civilian Complaint Review Board (in PDF)

Agency Structure 
The thirteen member board, headed by a chair, hires an executive director, who manages the agency’s daily operations.

File a Complaint
Call 1800-341-2272 » File online
Complaint Status Lookup
Download the Brochure
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Public Meeting
Public Board Meeting