The Commission is implementing a community-based intake program. Instead of requiring members of the community to come to the Commission's offices in lower Manhattan to file a complaint, the Community Service Centers will be staffed with attorneys and investigators. These staff members will be available to meet with complainants, draft complaints, and attend community meetings.

Education in the Schools and Community
The Commission has redesigned its School and Community Education Program with three new curriculums, "Human Rights Law," "Sexual Harassment" and "Resolving Problems," for middle schools, high schools and community groups.

Community Mediation, Peer Mediation and Dispute Resolution
The Commission is implementing a Mediation, Peer Mediation and Dispute Resolution Program at its Community Service Centers. The program will identify community disputes and address them through mediation before they escalate into human rights complaints or criminal behavior. The program also includes peer mediation in the schools.

Training Institute
The Commission will provide training in all areas of the Human Rights Law to advocacy groups, employers, housing and public accommodation providers, government agencies, and community and student groups.