Graffiti Removal Frequently Asked Questions (FAQ)

  1. I received a notice from the City regarding graffiti on my property. What do I have to do?
  2. How much will the City's graffiti removal service cost me?
  3. How long does it take to get cleaned once I send a waiver to the City?
  4. What can I expect when the cleaning occurs?
  5. When will the cleaning take place?
  6. What is the difference between paint and power wash on the Forever Graffiti Free form? How do I decide which one is right for my property?
  7. I received a notice about graffiti on my property, but the graffiti is not on my property (it is on a neighboring property and/or there is no graffiti in sight), what do I do?
  8. I submitted a waiver or Forever Graffiti Free form but the graffiti was never cleaned. Do I have to submit it again?
  9. How can my community group get paint supplies to clean graffiti in my neighborhood?
  10. How do I have my building cleaned if I am not involved with a civic group?
  11. I'm an Industrial Business Zone. Where can I find more information about graffiti removal services for my business clients?
  12. How do I report graffiti in progress?

I received a notice from the City regarding graffiti on my property. What do I do?

You have three options. 1. If you would like the City to clean the graffiti on your property, you do not have to do anything. Your property will be added to the cleaning queue after 35 days. 2. If you wish to remove the graffiti yourself, you must call 311 within 35 days of receiving the notice to inform the City of your decision. 3. If you want to keep the graffiti on your property and do not want it cleaned, you must also call 311 within 35 days. In certain circumstances, you may be eligible to receive a 15 day extension beyond the proscribed 35 days. Call 311 for more information about this extension.

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How much will the City's graffiti removal service cost me?

The services offered by the City's Graffiti Free NYC program are completely free.

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How long does it take to get cleaned once I send a waiver to the City?

On average, the Graffiti Free NYC program is able to remove graffiti within 35 days of the property becoming eligible for cleaning. The property becomes eligible for cleaning 35 days after the City has mailed the property owner a Notice of Intent to Clean Graffiti, or immediately upon being reported to 311 if a Forever Graffiti Free form is on file. Please note, however, that our ability to clean graffiti may be delayed by low temperatures and heavy rain. You can call or visit 311 online, as well as visit Graffiti Free NYC, to track the progress of your request.

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What can I expect when the cleaning occurs?

Once a Graffiti Free NYC vehicle arrives, work-crew members will make every effort to announce their arrival to the on-site contact. Work-crew members will then confirm the cleaning method after examining the building type, secure the work area with caution tape and/or cones, and begin the graffiti removal. Please note that graffiti removal trucks are only available on weekdays, so no weekend cleanings will occur.

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When will the cleaning take place?

The graffiti program operates year-round, weather-permitting, during normal weekday business hours. Cleaning may slow during the winter season, as cleaning methods become ineffective when the temperature drops below freezing.

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What is the difference between paint and power wash on the Forever Graffiti Free form? How do I decide which one is right for my property?

Generally, graffiti on an unpainted brick, stone, or concrete surface is cleaned using a "power wash" - a high-pressure water and chemical solution that strips the graffiti off the original surface of the building. Graffiti on painted buildings or houses is removed by painting over the graffiti. Selecting "paint" and indicating a preferred color on the waiver form instructs the Graffiti Free NYC staff to use the color indicated to paint over the graffiti. If no color is specified on the form, the Graffiti Free NYC staff will attempt to match the paint color to the color of the house or building.

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I received a notice about graffiti on my property, but the graffiti is not on my property (it is on a neighboring property and/or there is no graffiti in sight), what do I do?

Please call 311 to report a correction.

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I submitted a waiver or Forever Graffiti Free form but the graffiti was never cleaned. Do I have to submit it again?

No. The waiver or Forever Graffiti Free form is valid for as long as you own the property or serve as its authorized representative. Please call 311 or visit Graffiti Free NYC to track the progress of your graffiti cleaning request.

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How can my community group get paint supplies to clean graffiti in my neighborhood?

The Mayor's Paint Program allows community-based and volunteer groups to plan and execute their own cleanup projects with supplies and paint provided by the Mayor's Office. If you represent a civic group, block association, or tenant association, you are eligible to receive paint and related supplies for a graffiti clean-up project. Get more information about The Mayor's Paint Program and fill out an application for supplies online.

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How do I have my building cleaned if I am not involved with a civic group?

If you are not involved with a civic group and have property that has been vandalized by graffiti, you can request that the City remove the graffiti for free. To have the City remove your graffiti, you can call 311 or participate in the Forever Graffiti Free program.

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I'm an Industrial Business Zone, where can I find more information about graffiti removal services for my business clients?

To learn more about services for Industrial Business Zones, visit the New York City Economic Development Corporation's (NYCEDC) GraffitiFreeNYC page

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How do I report graffiti in progress?

To report graffiti vandalism in progress or file a police report, call 911 or ask to be transferred from 311.
Learn more about the NYPD's anti-graffiti efforts

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