The District Manager and the Board staff are hired by a Community Board and serve at the Board's pleasure. The District Manager establishes an office, hires staff, and implements procedures to improve the delivery of City services to the district. District Managers play many differed roles. They are complaint takers, municipal managers, information sources, community organizers, mediators, advocates, and much more. The main responsibility of the District Office is to receive and resolve complaints from community residents. Many Board offices have assumed the responsibility of providing additional services. These include processing permits for block parties, street fairs, etc. In addition, some offices may handle special projects depending on community needs.