Licensee Customer Register

Licensees* must maintain a Customer Register that contains a complete and accurate list of all customers served and submit this to BIC.

The Business Community Portal (BCP) will allow you to login at any time to easily and efficiently update the required Customer Register information for your business.

When your account is created, you will receive an email similar to the one below (click to see a higher-res version), advising you to set a password, which will then allow you to gain access to the account BIC has set up for you.

The link to access the portal is: . Please bookmark this to have ready access to the portal.

To assist with understanding the new system, we have created online tutorial videos outlining the steps to login, adding customers, certifying entries and entering exemption requests.  Below are links to each video, or you may access them at BIC’s YouTube Channel at  .  It is critical that you view these instructional videos so you will be prepared for how to use the BCP.

Video 1: Logging in

Video 2: BCP Layout Explanation

Video 3: Adding a Customer

Video 4: Certifying and Exemption Filings

Video 5: Advanced techniques utilizing the BCP

We have also setup a dedicated email address for submission of questions, or to request assistance with using the online portal.  You may submit those requests to  Your request will be responded to within one business day. 

Please be reminded that you must have a valid, active email address on record with BIC at all times.  Any changes must be reported to BIC promptly.  Your access to the portal will be tied to your email account.

*A business that collects, removes, or disposes of trade waste from commercial establishments must first obtain a license from BIC before engaging in such business or activity. Upon grant of a license, the business is legally permitted to collect, remove, and dispose of all types of waste.