Customer's Bill of Rights

Carting Customers' Bill of Rights

You have the right to:

  • Service from a carter of your choice, free from intimidation or reprisal.
  • A competitive price for waste removal that is at or below the maximum rate set by the Business Integrity Commission.
  • A written survey of your business’ waste stream from any carter that proposes to charge you a "flat fee."
  • A waste removal contract that does not commit you to a particular carter or to a particular price for more than two years.
  • A written contract that clearly describes the agreement that you negotiated with your carter.
  • Service on the days and at the times agreed to by your carter in the contract.
  • Consistent, uninterrupted service, with 14 days' written notice if service is to be terminated by your carter for any reason.
  • Written bills that conform to the rate in your contract and comply with the maximum rate set by the Business Integrity Commission.
  • A clean sidewalk, curb, and street adjoining your property, free of any debris that may result from waste removal.