As a carting customer, you have the right to:

• Receive service from a carter of your choice, free from intimidation or reprisal;
• A competitive price for waste removal that is at or below the maximum rate set by BIC;
• A written survey of your waste stream if you and the carter agree to be charged on a flat fee billing method;
• A waste removal contract that does not commit you to a particular carter, or price, for more than two years;
• A written contract that clearly describes the agreement you negotiated with your carter;
• Receive service on the days and at the times agreed to by your carter in the contract;
• Written bills that conform to the rate in your contract and comply with the maximum rate set by the BIC.

Remember, you cannot be forced to do business with a particular carter. You have the right to pick the carter of your choosing to collect and remove your waste. You and your location do not "belong" to any one particular carter. A carter cannot "switch" you to another carter without your consent. This is against the law.