BIC has a staff of experienced investigators and inspectors who respond to complaints or reports of unlawful or improper acts by carting companies, such as:
- Unlicensed or unregistered carting
- Excessive noise
- Fraudulent, deceptive, or dishonest business practices
- Threats or intimidation
- Unremoved containers
- Unable to change carters
If you have a complaint or question about a carting company's acts or practices in the City of New York, please call BIC's complaint telephone line at 212-676-6300 or fax your complaint to 212-676-6204. Your complaint will be treated confidentially.