BIC has a staff of experienced investigators and inspectors who respond to complaints or reports of unlawful or improper acts by carting companies, such as:

• Overcharging
  
• Unlicensed or unregistered carting
  
• Excessive noise
  
• Fraudulent, deceptive, or dishonest business practices
  
• Threats or intimidation
  
• Unremoved containers
  
• Unable to change carters

If you have a complaint or question about a carting company's acts or practices in the City of New York, please call BIC's complaint telephone line at 212-676-6275 or fax your complaint to 212-676-6204. Your complaint will be treated confidentially.