BIC has a staff of experienced investigators who respond to reports of unlawful or improper acts by carting companies.
If you have a complaint or question about a carting company's acts or practices in New York City, please call BIC's complaint telephone line at 212-676-6300 or fax your complaint to 212-676-6204. Your complaint will be treated confidentially.
If you have a general complaint, please contact 311, who will direct your call to the appropriate BIC individual. From outside NYC, you may contact 311 by dialing 212-639-9675.
To email the Commissioner, please click here:
For FOIL reports, please fax: 212-676-6204.
Complete a Customer Satisfaction Survey, click here: