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NYC Administration for Children's Services: The City's child welfare agency, dedicated to protecting children and strengthening families
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Preventive Services

Overview           Family Home Care 

Preventive services are designed to ensure that children remain safe in the home and to prevent children from entering foster care. When ACS receives a report of child abuse or neglect from the State's hotline (the New York State Central Register), an ACS caseworker goes to the family's home to investigate.

Preventive Services Brochure

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Download brochure (Haitian Creole) 

Download brochure (Chinese)

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During an investigation, the caseworker interviews the child, his or her siblings, the parents, other members of the household, teachers, neighbors, clergy, and other significant people involved in the child's life to determine whether there is credible evidence of abuse or neglect. The caseworker then identifies the services necessary to protect the child and help the family. Neighborhood-based preventive services may be offered, or if there is imminent risk to the child, the caseworker may remove the child from home and place him or her in foster care.

An ACS caseworker might recommend preventive services as a result of a child protective investigation. But many community organizations offer these services directly to families upon request. You can find out more about preventive services by contacting a community program in your neighborhood or your local ACS Field Office.

Preventive services provided by ACS and its network of social service agencies can include family or individual counseling, parenting classes, substance abuse treatment, domestic violence intervention, home care, support for pregnant and parenting teens, and other services.

How do I Find the Preventive Programs that Serve my Community?

  • Go to 311 Online and ask for the nearest preventive service agency in your community or ask for the Prevention and Parent Helpline
  • Call the Prevention and Parent Helpline directly at 1-800-342-7472.
    The Helpline is a program of Prevent Child Abuse NY
  • For general information on our services, please call 1-877-KIDSNYC (543-7692).

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