Overview Family Home Care
Preventive services are designed to ensure that children remain safe in the home and to prevent children from entering foster care. When ACS receives a report of child abuse or neglect from the State's hotline (the New York State Central Register), an ACS caseworker goes to the family's home to investigate.
During an investigation, the caseworker interviews the child, his or her siblings, the parents, other members of the household, teachers, neighbors, clergy, and other significant people involved in the child's life to determine whether there is credible evidence of abuse or neglect. The caseworker then identifies the services necessary to protect the child and help the family. Neighborhood-based preventive services may be offered, or if there is imminent risk to the child, the caseworker may remove the child from home and place him or her in foster care.
An ACS caseworker might recommend preventive services as a result of a child protective investigation. But many community organizations offer these services directly to families upon request. You can find out more about preventive services by contacting a community program in your neighborhood or your local ACS Field Office.
Preventive services provided by ACS and its network of social service agencies can include family or individual counseling, parenting classes, substance abuse treatment, domestic violence intervention, home care, support for pregnant and parenting teens, and other services.
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