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NYC Administration for Children's Services: The City's child welfare agency, dedicated to protecting children and strengthening families

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Family Treatment/Rehabilitation Program – Revised Casework Contact and Practice Requirements for Service Providers

This policy, which replaces the 2012 memorandum entitled “Family Treatment and Rehabilitation (FT/R) Program Casework Contact Guidance,” provides new casework contact requirements for families receiving Family/Treatment Rehabilitation (FT/R) preventive services; modifies the minimum qualification requirements for supervisors; provides guidance and clarifies expectations for documentation; standardizes the use of clinical diagnostic team assessment tools for FT/R preventive services providers; and clarifies the roles, responsibilities, and referral processes for staff of the Administration for Children’s Services (ACS) and preventive services provider agencies. Read the policy.

This policy is being submitted for a 30-day review period. Following a review of the submitted comments, this policy will be issued as final and the case practice expectations and requirements articulated within will become effective.

We value your feedback and welcome your comments via email to; or by mail to:

ACS Policy Unit
150 William St., 17th Floor, RM H-2
NY, NY 10038

The deadline for submitting comments is 5 pm July 8, 2015.