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NYC Administration for Children's Services: The City's child welfare agency, dedicated to protecting children and strengthening families
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The Office of Safety First

Office of Safety First
PDF File View our brochure | Send us a message 

In 2006, the Administration for Children’s Services created the Office of Safety First, a special hotline for mandated reporters to ensure clear and direct lines of communication between the reporter and ACS staff.  The purpose of the Office is to address ongoing safety concerns and to facilitate a partnership between Child Protective Services and the mandated reporter in the best interest of the child.  The Office of Safety First provides immediate assistance to agencies such as schools, hospitals, City agencies, social service providers and child care programs that have concerns related to an open child protective investigation.

Important telephone numbers

ACS Office of Safety First

718/KIDSAFE

ACS Office of Advocacy

212/676-9421

 

212/676-9025

State Central Register (General )

800/342-3720

State Central Register (Mandated Reporter )

800/635-1522

ACS DHS Clearance Liaisons (5 x 8)

718/725-3866

For Emergencies

911

Human Resources Administration (HRA) Infolines

877/472-8411
Main Numbers for Field Offices

Brooklyn

718/623-4500

Bronx

718/933-1212

Manhattan

212/676-2765

Queens

718/557-1745

Staten Island

718/720-2765

ACS Main Number

877/543-7692
In addition to addressing safety concerns, the Office of Safety First is available to assist the mandated reporter in connecting with the assigned Child Protective Specialist.  Safety Liaisons work in collaboration with the mandated reporter and the Child Protective Specialist to evaluate the progress of the investigation and to address additional safety factors that may be present.  They work in association with all interested parties until the concerns are remedied.

If you are concerned about the progress of a child protective investigation or have an ongoing safety concern related to a case that you called into the State Central Register, contact the Office of Safety First either by dialing 718-KID-SAFE (718-543-7233)    by sending an online request. Safety Liaisons are available Monday through Friday, from 9:00 am to 5:00 pm. 

To report child abuse or neglect, please call the New York State Central Register Mandated Reporter Hotline at 800-635-1522.  If you believe that a child is in immediate danger, please call 911.

For more information, click here for a copy of our brochure (PDF)


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