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You can make a water complaint.
If the water is dirty and also has other problems, you only need to make a dirty water complaint.
The City does not respond to problems caused by internal conditions. The problem is internal if:
- It is occurring in only one location, such as the bathroom or kitchen
- The water clears after it has run for 5 to 10 minutes
- No other tenants in the building are experiencing the same problem (applies only to multi-family dwellings)
If a licensed plumber has determined that the problem is not the property owner's responsibility, you can ask the City to investigate.
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Report cold water that:
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Report water pressure in a private home or commercial building that is:
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Call 311 to report:
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Scalding hot water in a residential building
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A water problem in a New York City Housing Authority (NYCHA) building
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