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The City accepts complaints about plain bottled water. The federal government handles complaints about carbonated or flavored bottled water.
To make a complaint about plain bottled water, you will need to know the brand of water, the size of the bottle, where it was purchased, and when. Save and refrigerate the remaining water in its bottle and any other bottles purchased at the same time. When you file a complaint, the City will contact you and may collect the bottles for testing as appropriate. Please provide at least a daytime phone number or email address for follow-up.
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Call 311 to report a problem with carbonated or flavored bottled water.
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