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While snow is falling, complaints will not be taken about snowy or icy sidewalks. After the snow stops falling, property owners must clear a path for pedestrians and remove snow from sidewalks next to bus stops and hydrants as follows:
- If snowfall ends between 7 AM and 5 PM, property owners must clear sidewalks within 4 hours.
- If snowfall ends between 5 PM and 7 AM, property owners must clear sidewalks before 11 AM.
The City may issue property owners a summons for a failure to clear the sidewalks within these time frames.
You can make a complaint at any time about snow or ice on sidewalks in front of public property, such as bus stop shelters, park paths, or schools. You can also make a complaint about snow or ice on sidewalks in front of private property after property owners have had an appropriate amount of time to clear their sidewalks.
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Report snow or ice on on the sidewalk:
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Call 311 to report snow or ice on the sidewalk:
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Inside a bus stop shelter
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In front of a public school
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In front of a police station
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