If your property was damaged or destroyed in Hurricane Sandy and has experienced a spike in water usage on or after October 29, 2012 due to the storm, you may be eligible for a bill review and reduction. 

Damaged or destroyed properties must be located within the ‘Yellow’ or ‘Red’ damage zones to be eligible for the minimum billing rate of $1.19 per day from October 29 thru November 28, 2012.

Requests for this billing review may be made by phone, in writing, email or online.

By phone:
Call (718) 595-7000

Mail written request to:
DEP Customer Services
Billing Review
P.O. Box 739055
Elmhurst, NY 11373

By email: HurricaneBillingReviews@dep.nyc.gov

Online: At www.nyc.gov/dep and click on “Customer Assistance”.