The City accepts complaints about businesses that provide immigration services. Complaints include fraudulent or deceptive practices, not executing a written contract before providing service, not posting a bond of $50,000, and not posting a sign describing consumers' rights.

Immigration service businesses cannot guarantee government action, such as the granting of residency, visas, passports, citizenship, or any other immigration status. The City accepts complaints about providers that make false claims.

Immigration service providers must disclose that the individual providing assistance is not a lawyer and may not accept fees for legal advice, to draft legal papers, or to review documents for legality. Individuals providing assistance cannot provide representation before immigration authorities. The City accepts complaints about providers' failure to disclose that they are not lawyers.