Complaints >
Car Service, Limousine, or Ambulette Complaint
The City accepts complaints about car service company office staff, drivers, and vehicles, including:
Broken or missing equipment in the passenger car (broken air conditioning, heating, lights, windows, and seatbelts)
Cell phone use while driving, including use of a hands-free headset
Overcharging or demanding tips
Refusing your requests, including requests for pick-up, change of radio volume, heat, or air conditioning
Not driving safely
Treating you rudely
Dirty condition or bad odor in the vehicle, including cigarette smoke and body odor
Business operating illegally or using unauthorized vehicles
It is against the law for a car service to refuse to pick you up because of race, disability, or destination within New York City, if you arranged the service beforehand through a company. A car service is required to drive you to any destination in the five boroughs, the counties of Nassau and Westchester and Newark/Liberty Airport.
