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Utilities
3 Day and 10 Day Water Notice Information
Get information for a property owner who received a notice to repair leaking water pipes.
Cell Phone Number Portability Information
Get information about the law that requires cell phone service providers to allow customers to keep their phone number when changing carriers.
Con Edison Worksite or Service Information
Get information about Con Edison worksites.
Electric Utilities Customer Service Request
Get billing and meter information for City electrical utilities.
File Con Edison Power Outage Claim
Get information about how to file a claim with Con Edison to get money back for food or medicine spoiled during a power outage.
Gas Leak Complaint
Report a gas-related emergency or dangerous condition.
Gas Utilities Customer Service Request
Get answers to questions about gas bills from City utilities.
Heat Bulletin
Get a fact sheet about heating requirements for residential buildings.
Heat Complaint
Report that a building is underheated or overheated.
Heat and Hot Water in Residential Building Video
Get a free video about heat and hot water requirements.
Heat and Utility Bill Assistance
Get help paying household utility and heating bills. Get information about the Home Energy Assistance Program (HEAP).
Home Heating Oil Company Complaint
Make a complaint about a home heating oil business imposing illegal credit terms, issuing an improper contract or receipt, or shortchanging the amount of oil dispensed.
No Electricity in Apartment Complaint
Report not having any electricity in an apartment building.
Pay Phone Complaint
Report a broken, damaged, or dirty payphone located on a street or in a subway station.
Pay a Water or Sewer Bill
Pay a water and sewer bill.
Phone Bill Complaint
Make a complaint about invalid or unexplained charges on a phone bill.
Phone Card Complaint
Make a complaint about a pre-paid phone card.
Planned Water Shutdown Information
Get information about scheduled water main shutdowns and water disruptions.
Power Outage or Blackout Complaint
Report a power outage or blackout to Con Edison or Long Island Power Authority (LIPA).
Public Utility Complaint
Make a complaint about a public utility company.
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