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Utilities
3 Day and 10 Day Water Notice Information
Get information for a property owner who received a notice to repair leaking water pipes.
Air Conditioner Installation Guidelines
Guidelines for installing a window air conditioner.
Automated Water Meter Readings Online
Information about viewing automated water meter readings online.
Cell Phone Number Portability
Get information about the law that requires cell phone service providers to allow customers to keep their phone number when changing carriers.
Clean Heat Program
Information about the City's Clean Heat Program.
Con Edison Worksite or Service Information
Get information about Con Edison worksites.
Electric Utilities Customer Service Request
Get billing and meter information for City electrical utilities.
File Con Edison Power Outage Claim
Get information about how to file a claim with Con Edison to get money back for food or medicine spoiled during a power outage.
Free WiFi at Public Pay Telephones
Free public WiFi at 15 public pay telephone installations.
Gas Utilities Customer Service Request
Get answers to questions about gas bills from City utilities.
Heat Bulletin
Get a fact sheet about heating requirements for residential buildings.
Heat Complaint
Report that a building is underheated or overheated.
Heat and Utility Bill Assistance
Get help paying household utility and heating bills. Get information about the Home Energy Assistance Program (HEAP).
Home Heating Oil Company Complaint
Make a complaint about a home heating oil business imposing illegal credit terms, issuing an improper contract or receipt, or shortchanging the amount of oil dispensed.
NYC Rapid Repair Program
Information about the program that repaired Hurricane Sandy-damaged homes or multi-dwelling commercial buildings
Pay Phone Complaint
Report a broken, damaged, or dirty payphone located on a street or in a subway station.
Phone Bill Complaint
Make a complaint about invalid or unexplained charges on a phone bill.
Phone Card Complaint
Make a complaint about a pre-paid phone card.
Planned Water Shutdown Information
Get information about scheduled water main shutdowns and water disruptions.
Power Outage or Blackout
Report a power outage or blackout to Con Edison or Long Island Power Authority (LIPA).
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